Director of Product

Position Summary JSSI is transforming into an AI‑first technology and product organization, and the Director of Product is central to that transformation. This is not a traditional product management role. You will sit within the product organization as the dedicated product leader for a few business units – the person that Finance, Sales, Tech Services, or another BU actually calls when they need technology to move their business forward. You will own the entire product relationship for your business units: understand their goals, translate their needs into prioritized intake for our engineering teams, and ensure that what gets built actually solves the right problems. You will use AI as a core part of how you work – from generating first‑draft requirements, to analyzing feedback at scale, to tracking adoption – and you will be a visible example of what an AI‑first product leader looks like in practice. You will manage 1–3 Product Managers. This is a high‑ownership, high‑visibility role on a team that is moving quickly and building something that did not exist before. Duties and Responsibilities Own the business relationship Serve as the dedicated product leader for your assigned business units as the single point of contact for all product needs, escalations, and roadmap conversations. Build deep relationships with business unit leaders and stakeholders; understand their goals, constraints, and workflows well enough to anticipate needs before they are articulated. Represent your business units’ priorities clearly within the technology organization, and represent technology’s capabilities and constraints clearly back to the business. Drive intake and prioritization Translate business needs into structured, prioritized intake for Solution Architects and engineering teams. Own the “what” and the “why” not the “how”; partner closely with Solution Architects who own end‑to‑end delivery. Maintain living spec libraries for your BUs: clear, up‑to‑date requirements that drive AI agents and replace traditional PRDs. Make hard prioritization calls, communicate tradeoffs transparently, and protect the team from scope creep while keeping stakeholders bought in. Work AI‑first Use AI tools as a standard part of your daily workflow – synthesizing user interviews and support tickets, generating first‑draft requirements, analyzing adoption data, and accelerating every part of the discovery‑to‑delivery cycle. Model what an AI‑first product leader looks like for the broader organization. Stay current on AI tooling and capabilities relevant to your BU; proactively identify opportunities to apply AI to BU workflows and products. Lead and develop your team Manage 1–3 Product Managers; provide direction, coaching, and clear expectations. Run structured discovery and requirements processes that your PMs can learn from and replicate. Develop your team’s product craft: stakeholder communication, prioritization discipline, AI‑assisted requirements, and domain knowledge. Measure and communicate impact Define what “success” looks like for your BUs’ product investments and track it. Own adoption metrics; understand whether what gets built is actually being used and driving value. Communicate progress, blockers, and outcomes clearly to both business and technology leadership. Desired Credentials Required 7+ years of product management experience, with at least 3 years in a senior or lead PM role. Demonstrated experience using AI tools in your product work – not just awareness, but active, daily use. Proven ability to build deep, trusted relationships with business stakeholders and become their go‑to technology partner. Track record of translating ambiguous, poorly‑defined business needs into clear, prioritized product plans. Strong written communication skills; able to write requirements and product documentation that engineers and AI agents can actually work from. Experience managing at least one direct report. Chicago‑based; able to be in the office a minimum of 3 days per week. Strongly preferred Experience working in or alongside enterprise SaaS, B2B software, or complex multi‑stakeholder technology environments. Experience building or contributing to a spec‑driven or AI‑assisted delivery model. Experience in a high‑growth, transformation environment where the playbook was still being written. Not required Aviation or MRO (maintenance, repair, overhaul) domain experience – we will teach you the domain; you bring the product instincts, curiosity, and relationship skills to learn it quickly.

WHO THRIVES IN THIS ROLE

This role is a great fit for someone who is energized by being the person a business unit actually relies on – not a ticket queue, not a project coordinator, but a real product partner. You are curious enough to learn a new domain quickly, structured enough to bring order to ambiguity, and confident enough to make prioritization calls that will disappoint someone. You see AI as a tool that makes you better at your job today, not a future trend to watch. And you are excited about the opportunity to help define what an AI‑first product organization looks like, because we are building it right now. Benefits For this role, the annual base pay generally ranges from $160,000 to $230,000, with the final offer determined by variable factors including but not limited to market location, job‑specific knowledge, skills, education, and experience. In addition, your total rewards package may include an annual discretionary bonus plan, incentive or sales bonus plan, or other form of additional compensation, based on your role. Additionally, for full‑time employees based in the USA, Canada, or the Philippines, we are proud to offer a robust suite of benefits. This ranges from insurance offerings such as medical, dental, vision, retirement savings programs, among others, starting day one of employment. For a full overview of our offerings, visit the JSSI Benefits Page on our company website. Equal Employment Opportunity JSSI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law. JSSI does not accept unsolicited resumes from individual recruiters or third‑party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team. #J-18808-Ljbffr Jet Support Services, Inc.