New Patient Coordinator

Job Description

Job Description

Position Summary:

Jax Spine & Pain Centers is seeking a compassionate, organized, and customer-focused New Patient Coordinator to join our growing team. As the first point of contact for prospective patients, you will play a critical role in creating a positive patient experience by guiding individuals through the intake and scheduling process. The ideal candidate is an excellent communicator with strong organizational skills who thrives in a fast-paced healthcare environment.

Key Responsibilities:

• Serve as the primary point of contact for all new patient inquiries via phone, email, and electronic referrals.
• Schedule new patient appointments while ensuring provider availability and appropriate appointment types.
• Obtain and accurately enter patient demographic, insurance, and referral information into the electronic medical record (EMR).
• Verify insurance eligibility and determine referral and authorization requirements.
• Explain practice policies, appointment expectations, and required documentation to patients.
• Coordinate receipt of medical records, imaging, and referral documentation prior to appointments.
• Collaborate with providers, clinical staff, and referral sources to facilitate timely patient scheduling.
• Maintain accurate patient records and ensure compliance with HIPAA and privacy regulations.
• Respond promptly to patient questions and resolve scheduling concerns with professionalism and empathy.
• Monitor referral work queues and follow up on pending referrals to ensure timely patient access.
• Assist with additional administrative duties as assigned.

Qualifications:

• High school diploma or equivalent.
• Minimum of one (1) year of medical scheduling, patient access, call center, or healthcare administrative experience preferred.
• Experience with electronic medical records (eClinicalWorks experience preferred).
• Knowledge of medical terminology, insurance verification, referrals, and prior authorizations preferred.
• Strong customer service and interpersonal communication skills.
• Excellent organizational skills with strong attention to detail.
• Ability to prioritize multiple tasks while maintaining accuracy in a fast-paced environment.
• Proficiency in Microsoft Office and general computer applications.