Massage Therapist

GENERAL SUMMARY

The Massage Therapist is a provider of safe massage and body treatment services to our members and clients. Massage Therapists are considered experts in their field, entrusted with providing memorable, high-quality experiences for our clients.


Our Culture

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our "Code of Culture".


Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise:

Our Mantra:

Respect The Past

Accept Responsibility

Pay it Forward

Our Actions We Live By:

Actions We Live By. It's who we are when we step into our full power.

Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.

Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!

Stay Humble. Hustle Harder. Show up and do the hard workBe a gritty, roll-up-your-sleeves kind of crewKnow it's never about one person-we are a part of a powerful team.

One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.

Be Curious. Ask Why. Stay member curiousWe seek to understand, and we never settle. We ask questions to truly understand the core of a matter.

Pete's Promise:

Service Forward

Ruthlessly Consistent

Do the Right Thing

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

PRIMARY JOB FUNCTIONS

Massage and Body Treatment Service

• Perform massage and body treatment services as outlined in the Spa menu within the service protocol guidelines, time allotments and product usage.
• Escort clients to and from the Relaxation Room
• Inform reception of in-service alterations (e.g. service additions or upgrades, additional time, etc.)

Cleanliness

• Maintain cleanliness standards for all equipment, tools, furnishings, and massage rooms
• Restock and maintain supplies in massage rooms during each shift in order to have all needed supplies/tools at hand to perform each service at all times
• Follow and perform all sterilization routines
• Assist in maintaining the cleanliness of the Relaxation Room and prep rooms

Revenue Generation

• Recommend massage and body treatment add-ons and services for each client, explaining the purpose and benefit of each service and product
• Develop and suggest new massage and body treatment services and programs; promote spa programs and services with the goal of enhancing member participation

Communication and Relationships

• Deliver exceptional service experience to members, guests, and Associates with a goal of retaining clients for repeat business

• Keep reception staff informed of your whereabouts during your shift should you leave the spa
• Communicate timely and follow up, as appropriate
• Active participation in required events, required programs, required meetings and required trainings

OTHER JOB FUNCTIONS

• Flexibility in work schedule, as job may require day and evening shifts, weekends and holidays
• Maintain cleanliness of Relaxation Room and stock level of items
• Assisting with Laundry duties

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS & KNOWLEDGE

• Policies and Regulations - Knowledge of company polices.
• Oral Comprehension and Expression -Ability to understand and communicate so others can understand ideas and information.
• Computer - Ability to utilize spa software programs, as required.

EXPERIENCE & EDUCATION

• Previous massage and body treatment experience, 500 hours of training.
• Valid California State Massage Therapy License.

WORKING CONDITIONS/ PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position deals with outside personnel such as residents and clients on a regular basis with contact in various forms such as in person, phone and email.
• The location of the position changes frequently from indoors to outdoors as site visits are necessary. However, extreme environmental conditions do not exist.
• It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations.
• It is necessary to adapt to a frequently changing environment.
• Sitting and standing is as needed.
• It is necessary for the position to travel independently to property locations on a regular basis.

JOB DESCRIPTION REVISION

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position.

An Equal Opportunity Employer

The Bay Club Company ("TBCC") provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.