Clerk-Arbitration

Client Service Representative (Call Center Rep)

Duration: 1+ year contract, with potential conversion to full-time, based on performance and client need. Location Type: Onsite at 1190 Lancaster Rd, Manheim, PA 17545. Compensation Range: $19/HR. W2. Medical, dental, and vision benefits are made available after 90 days. There are no additional benefits provided during the contract period (no PTO, no paid holidays, etc.).

Position Summary: The Client Service Representative (Call Center Rep) position entails serving as the primary customer support for our contact center. Success in this position requires that the CSR be able to work independently with little to no supervision, provide immediate availability, be professional, provide documentation within our systems, and be knowledgeable about Manheim's products and services. The CSR is empowered to make decisions that eliminate impediments to our customers' ability to buy cars. This empowerment requires the CSR to be confident in both the business and Manheim's product offerings.

Minimum Qualifications:

• High School Diploma or equivalent required.
• Prior clerical or administrative experience required.
• Valid Driver's License and safe driving record required.
• Strong verbal and written communication and organization skills with strong attention to details required.
• Basic computer software skills required.
• Commitment to providing excellent customer service required.
• Must be able to operate adding machines and other office equipment (i.e., copier, fax machine, etc.).
• Ability to sit or stand for prolonged periods of time.
• Ability to perform repetitive data entry tasks; manual dexterity.
• Vision abilities required include close, distance, and depth perception.
• Regularly required to stand, walk, reach, talk, and hear.
• Working knowledge of federal and state laws regarding arbitration of vehicles, preferred.
• Automotive, mechanical, or body shop experience with complaint recording and resolution, preferred.