Convention Services Manager

Luxury Resort | Bozeman, Montana (occasional travel to the resort property required) Compensation Base Salary: $80,000 – $85,000 / year Relocation Assistance: $3,000 Role Overview Owns the full lifecycle of contracted group business — meetings, incentive programs, executive retreats, luxury weddings, and special events — from formal turnover by Sales through departure and post-event reconciliation. Serves as the primary client point of contact throughout planning and on-site execution, partnering closely with resort leadership to deliver flawless, five-star events. Client planning ownership — manage all logistics for meetings, incentives, retreats, weddings, and buyouts from turnover through departure Documentation & systems — prepare and maintain Group Resumes, BEOs, and event specifications; keep Delphi and Opera Cloud current throughout planning On-site execution — serve as lead on-site contact, run client touchpoints, coordinate VIP arrivals and group movements, resolve issues in real time Meeting leadership — lead Resume/BEO meetings, pre-convention meetings, and group arrival meetings Cross-functional coordination — align rooming lists, VIPs, transportation, billing, AV, décor, and vendor access with operational departments Room block management — monitor pickup, cut-off dates, and attrition; flag changes to Sales, Revenue Management, and Reservations Financial reconciliation — manage deposits, billing instructions, master account accuracy, and final post-event billing Forecasting & reporting — maintain accurate Delphi forecasts and prepare group/banquet revenue reports Sales handoff — participate in turnover meetings and provide operational feedback to support future bookings Required Qualifications 3–5 years in Conference Services, Event Management, or Luxury Resort Operations Bachelor's degree in Hospitality Management, Business Administration, or related field preferred Prior experience in a Forbes Five-Star or luxury hospitality environment preferred Proven track record servicing corporate meetings, incentive travel, executive retreats, luxury weddings, and social events Strong working knowledge of Delphi, Opera Cloud, and Microsoft Office Suite Financial acumen — budgeting, forecasting, and billing reconciliation Excellent written, verbal, and interpersonal communication skills Strong organizational and project management skills with exceptional attention to detail Ability to work flexible hours, including evenings, weekends, and holidays Client identity withheld pending mutual candidate interest. Full benefits (medical/dental/vision, 401(k) match, PTO, subsidized housing, and travel benefits) shared upon progression. #J-18808-Ljbffr