Leasing Consultant, Residential

Overview The Leasing Consultant is the property’s sales representative, whose primary responsibilities are to support the leasing, retention and occupancy goals of the community. Leasing Consultants are customer service oriented and provide current and prospective residents with an exceptional experience. The ideal candidate seeks opportunities to build relationships, plan events, and takes initiative while remaining flexible to meet the community's day‑to‑day needs. Responsibilities Greet prospective residents and professionally present the features and benefits of the property. Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act and all other Federal, State and Local laws pertaining to Multi‑Family Housing. Implement and enforce all policies and procedures as outlined in the company policy and procedures manuals. Offer a professional and friendly atmosphere in the leasing center/clubhouse and any other areas where prospective residents and current residents might interact with them. Inspect all models and market readies prior to showing in order to ensure their quality appearance. Relay incoming calls to appropriate point of contacts. Maintain awareness of local competition and keep a pulse on market trends and offerings. Complete paperwork accurately and timely. Maintain active guest cards and continue to work them until the prospect has chosen their home. Inspect the property on a regular basis reporting any deficiencies to the Property Manager. Assist the Property Manager in preparing daily and weekly reports, resident communication, move‑ins/outs, office supply inventory, and market surveys. Maintain resident files with current information properly filed per company policy at all times. Process leasing applications in accordance with the company’s P & P Manual guidelines. Oversee the lease renewal program to optimize lease renewals. Exhibit an excellent level of customer service. Plan and oversee resident activities with the Property Manager. Qualifications Bachelor’s degree preferred. Prior leasing and/or property management experience preferred. Excellent written and verbal communication skills for effective interaction with residents, employees, peers, vendors, owners, etc. Excellent attendance is a requirement of the position. Excellent customer service. Ability to work a varied schedule, including weekends and holidays as required. Proficiency in Microsoft Office Suite including Word, Excel & Outlook. Positive attitude and highest level of professionalism. Bi‑lingual abilities (written and verbal) may be required based on specific needs of property. Preferred computer software experience to include MS Word, MS Excel, MS Outlook, Yardi®. Physical ability to walk, stand; utilize stairs, bend on a daily basis, conduct property tours in various weather conditions, and carry moderate items such as papers, boxes, event items, collateral, books, small parts. Job may be sedentary at times. Total Rewards Health Insurance Dental Insurance Vision Insurance Life & Disability Insurance Health Savings Account (HSA) & Flexible Spending Plans (FSA) 401(k) Plan with Employer Match Holidays, Vacation & Sick Time Parental Leave Tuition Assistance Matching Gift Program Wide array of voluntary, employee‑paid benefits to choose from including Critical Illness & Accident Insurance, Identity Theft Protection & Pet Insurance Equal Opportunity Employer The RMR Group is an equal opportunity employer. Qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. #J-18808-Ljbffr RMR Group