Service Manager

Ready to take your career to the next level? Lead a talented team of technicians as a Service Manager at RDO Equipment Co. In this position you'll manage workorders, oversee scheduling, build customer relationships and create a supportive, productive shop environment. Join the team today and build a career you're proud of.

What's In It For You:

• $65000 - $100000 / year
• 24% bonus potential
• Competitive compensation to reflect your experience, leadership, and industry expertise.
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page here.
• A company that lives by its core values.

Why RDO?

When you join RDO Equipment Co., you'll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world's leading equipment and technology manufacturers, but we're a people business first. RDO has grown from humble roots, guided by a family's values, and shaped by the strengths, voices and entrepreneurism of our team members.

RDO Equipment Co. in Pasco belongs to our Northwest Agriculture division which is made up of 10 stores across Washington and Oregon. The team members in Pasco support farmers in this area as they plant, tend and harvest the crops that feed the nation. This is a forward-looking customer base that defaults toward innovation. Interested in helping keep them on the cutting edge of the agriculture industry?

What You Will Do:

• Managing Work Orders : Staying on top of work orders is key. This means opening and closing orders, keeping track of progress, and making sure everything runs smoothly with internal systems.
• Scheduling and Workflow Management : It's all about assigning the right techs to the right jobs at the right time. You'll be juggling schedules, managing workflows, and making sure everyone knows where they need to be.
• Communication : Whether you're connecting with the team or keeping customers in the loop, your main priority is to keep everything running smoothly and ensure everyone is aligned.
• Team Management and Development : Leading a team of techs means motivating them, supporting their growth, and handling any issues that come up. It's all about building a strong, talented crew.
• Customer Service and Relationship Building : Happy customers are the best customers. You'll be making sure they're satisfied, building strong relationships, and delivering a world class experience every time.

• For a complete list of duties and responsibilities, view the full job description here.

What You Will Need:

• Leadership Abilities : Ready to step into a leadership role with a desire to learn and grow.
• Customer Service Skills : You're passionate about delivering top-notch customer experiences.
• Tech-Savvy : You're confident using computers and quick to learn new systems.
• Experience : Familiarity with our industry is a plus, but not required-we'll support your learning.
• Communication : You express yourself clearly, both in writing and in conversation.
• Pace : You thrive in a fast-moving environment where priorities can shift, and no two days are the same.
• Valid work authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You'll Love It Here:

• State of the art systems: Parts VLM system for storage.
• Community engagement: Many opportunities to volunteer and participate in community events.
• Tight-knit team: Going to events outside of work multiple times per year, like baseball and hockey games, brings this team closer.