Conversational AI and Agentic AI - Senior Associate

Conversational AI and Agentic AI - Senior Associate

As a Conversational AI and Agentic AI - Senior Associate, you will engage in the dynamic field of User Interaction Engineering within our Advisory practice. This role involves leveraging your skills in software and product innovation to enhance client experiences through cutting-edge AI solutions. You will be at the forefront of developing and implementing AI-driven strategies that align with our clients' business objectives, focusing on creating seamless and intuitive user interactions.

As a Senior Associate, you will utilize your problem-solving abilities and critical thinking to navigate complex challenges and deliver quality solutions. You will have the opportunity to build meaningful client relationships, anticipate their needs, and guide junior team members. Your role will involve analyzing complex concepts and interpreting data to inform insights and recommendations, all while maintaining professional and technical standards.

In this role at PwC, you will collaborate with multidisciplinary teams to drive innovation and deliver impactful AI solutions. Your work will contribute to the broader objectives of our projects, enhancing your personal brand and technical skills. Embrace the opportunity to grow in a supportive environment that values creativity, collaboration, and continuous learning.

Responsibilities

• Developing and implementing AI-powered contact center solutions using tools such as Dialogflow and Amazon Lex
• Designing and prototyping user interfaces with a focus on usability and accessibility, utilizing Figma and HTML5
• Conducting user research and analysis to inform the design and customization of interactive systems
• Collaborating with cross-functional teams to integrate Agentic AI protocols and enhance customer experience strategies
• Creating and refining mock-ups and prototypes to align with client requirements and feedback
• Analyzing industry trends to identify opportunities for innovation in user interaction engineering
• Leading the development of natural language interfaces and voice design for enhanced user engagement
• Utilizing AngularJS and React frameworks to build responsive and dynamic web applications
• Managing workflow development and analysis to optimize processes and improve efficiency
• Applying human-centered design principles to create intuitive and user-friendly digital products

What You Must Have

• At least a Bachelor's degree
• At least 2 years of experience

What Sets You Apart

• Experience with AI-powered contact center solutions
• Proficiency in Dialogflow and Amazon Lex for NLP tasks
• Utilizing Azure OpenAI and AWS Bedrock for AI development
• Developing voice design and natural language interfaces
• Conducting usability testing and user experience research
• Creating mock-ups and interactive design prototypes
• Analyzing industry trends and customer insights for strategy

Travel Requirements: Up to 80%

The salary range for this position is: $77,000 - $202,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more.