Utility Clerk

Job Description

Job Description

Were looking for a dependable and customer-focused Utility Clerk to join our team! This role is perfect for someone who enjoys variety in their day and thrives in a team-oriented environment.

As a Utility Clerk, youll support multiple customer service areas throughout the bank, helping provide excellent service to our customers while assisting where needed most.

Key Responsibilities:

• Assist in various Customer Service departments and the Call Center as needed
• Process customer transactions, including deposits, payments, and check cashing
• Open new accounts and assist customers with account questions and services
• Help customers with IRA inquiries, ATM card orders, and check orders
• Cross-sell bank products and services based on customer needs
• Provide backup support for the Switchboard Operator and Call Center
• Deliver friendly, professional customer service and assist with resolving inquiries
• Follow bank policies, procedures, and security guidelines

Qualifications and Education Requirements

• High school diploma or equivalent

Preferred Skills:

• Excellent verbal and written communication skills
• Tact and public relations expertise
• Proficient with Microsoft Office, Vertex, calculator, and PC
• Ability to adapt to flexible work schedule

Commercial Bank and Trust Company is an Equal Opportunity Employer - Vets/Disabled