Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:
I opened my agency in 2012 and currently lead a growing team of two. I've worked hard to build an agency where both customers and team members feel supported and valued. Being active in the community is important to me, and I enjoy staying involved and giving back whenever possible. Building strong relationships with the people we serve is at the heart of what we do.

Our agency offers PTO, paid holidays, a 401(k), licensing reimbursement, and a strong commitment to work-life balance. We believe in creating an environment where team members can build rewarding careers while maintaining balance outside of work.

Our office is fun, collaborative, and team-oriented. We work hard, support one another, and celebrate success together. I'm looking for someone who is reliable, organized, and has strong communication and follow-up skills. If you're comfortable learning new systems, enjoy helping people, and take pride in staying organized and accountable, we'd love to meet you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with John Smith - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.