2027 Wisconsin Dells KOA General Housekeeping

Job Description

Job Description

About KCN: KCN is an outdoor hospitality investment and management company. We focus onpurchasing value-added campground properties, improving and stabilizing them, and thenmanaging and growing them with our in-house property management team. We're focused onbuilding a portfolio of the best RV campgrounds in the country - where our guests love to visitand our team loves to work.Our Mission is to invest in Outdoor Hospitality: to create unique experiences that bring ourguests closer to nature and each other, to provide a rewarding work environment for our teammembers, and to achieve outstanding financial returns for our investors.Our Vision is to build a growth-oriented company that provides our team with enrichingpersonal and professional opportunities while delivering outstanding returns for ourstakeholders. As a leading Outdoor Hospitality company specializing in campground and RVproperties, we are driven to create exceptional experiences for our guests while optimizingprofitability and maximizing returns for our investors. We accomplish this by investing invalue-add properties that meet our strict criteria and pass our rigorous diligence processes.Position SummaryHousekeepers are responsible for the overall cleanliness of the campground including the publicspace areas and all accommodation according to standards. All areas should be efficientlycleaned within the allotted times while providing great guest service. Reports to the GeneralManager.General DutiesResponsibilities: ● Perform the daily, weekly and monthly cleaning programs for specific buildings andfacilities as outlined by immediate supervisor or owner(s).● Use appropriate cleaning chemicals on appropriate items and only as trained. Do not mixchemicals together or use straight out of original bottle. You must use appropriate safetymeasures such as gloves.● Be aware of blood borne pathogen procedures and contact supervisor when needed.● Bring all lost and found items to main office with cabin number and date on them. If it issomething valuable, it needs to be given directly to a housekeeping supervisor to ensureit is locked up immediately.● Provide excellent and friendly guest service by being attentive, responsive and helpful toall guests' needs. Greet the guests at every opportunity by demonstrating a friendlywelcome.● Present a positive impression with a well-groomed appearance, smiles and proper KOAuniform and name tag.● Submit a list of supplies (i.e. toilet paper, paper towels, garbage bags, cleaning suppliesand equipment, etc.) that need to be replenished on an as-needed basis to yourimmediate supervisor or owner(s).● Report all broken or damaged items within all campground buildings, facilities andpremises.● Report all customer problems, requests or complaints to your supervisor or owner(s) andfollow up to resolve the issue if possible.● This job description is not intended to cover or contain a comprehensive listing ofactivities, duties or responsibilities. Other duties, responsibilities and activities maychange or be assigned at any time with or without notice. This may include assistingwith Maintenance or Guest Services duties in which you are qualified to perform.Expected Results● Clean and well-maintained campground buildings.● Job duties completed in an efficient, timely manner.● NPS scores reflect satisfied happy guests as related to the cleanliness of thecampground and attentiveness of housekeeping staff.● Friendly greeting, smiles and professional attitude dedicated to serving the needs of ourguests.● An attitude that demonstrates cooperation and team spirit with all staff members.● Timely reporting of all guest concerns and requests, as well as follow-up and correctiveaction on the areas under the team member's capabilities.● Using safe work practices to avoid accidents of both guests and team members.Job Qualifications● Basic reading abilities● Bilingual is a plus● Must be able to operate a golf cart● Ability to work under wet and slippery conditions● Basic knowledge of safety procedures including chemical properties, handling, andusage● Must be able to work nights, weekends and holidaysPhysical Requirements● Must be able to lift 50 pounds, lift and carry 25 pounds regularly● Able to push and/or pull approximately 200 pounds● Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 poundswithout assistance● Requires the use of hands/fingers to handle or feel● Long periods of standing, bending, kneeling and walking● Able to work inside and outdoors frequently and in various climates● Capable of moving safely over uneven terrainKCN performs criminal background checks for all employees.  Active employment is conditional on a favorable background check and company executive discretion.