Billing Specialist

Billing Specialist

Fire Systems of Michigan is a leading provider of fire protection and life safety solutions, proudly serving businesses and organizations across Michigan for more than 40 years. Located in Novi, Fire Systems of Michigan delivers comprehensive fire and life safety solutions, including inspection, testing, design, installation, monitoring, and repair across a full range of systems such as fire alarms and monitoring, fire sprinkler systems, fire extinguishers, fire pumps, kitchen fire suppression, special hazards systems, and exit and emergency lighting. Known for exceptional customer service, technical expertise, and 24/7 emergency support, Fire Systems of Michigan partners with customers across diverse industries to ensure code-compliant protection for people, property, and assets.

About the Opportunity The Billing Specialist will be responsible for managing customer invoices, uploading billing information to customer portals, and assisting customers with any billing inquiries. This role requires attention to detail, excellent communication skills, and the ability to work well in a fast-paced environment.

Compensation

• This is an hourly position based on experience. Pay is negotiable depending on candidate experience
• Quarterly bonus opportunities

Job Duties

• Invoice Management:
• Generate and issue accurate invoices for services rendered to customers.
• Upload invoice information to customer portals and internal systems as required.
• Provide summary invoices and reports to large customers with a high volume of invoices.
• Review service orders and contracts to ensure proper billing.
• Customer Interaction:
• Act as the primary point of contact for customers with billing questions or concerns.
• Address customer inquiries regarding billing discrepancies, payment issues, and service charges in a professional and timely manner.
• Provide clear explanations of charges, payment terms, and any adjustments needed.
• Data Entry & Record-Keeping:
• Accurately enter billing data into company systems and maintain up-to-date customer account information.
• Monitor and track outstanding invoices and work to ensure timely payments.
• Reconcile discrepancies in accounts and collaborate with internal teams to resolve issues.
• Accounts Receivable:
• Track and monitor accounts receivable aging to ensure all invoices are accounted for and properly sent to customers for payment.
• Send payment reminders to customers with overdue balances.
• Work with the accounting department to resolve any issues related to payments or billing.
• Collaboration:
• Coordinate with internal teams, including service, sales, and accounting, to ensure accurate and timely invoicing.
• Work closely with the accounting department to assist in month-end and year-end close processes.
• Customer Satisfaction:
• Provide exceptional customer service by resolving billing issues promptly and maintaining a positive relationship with customers.
• Ensure all customer interactions are documented accurately and follow company procedures.

Qualifications

• High school diploma or equivalent; associate's degree or higher in accounting, finance, or related field preferred.
• Minimum of 3 years of experience in billing, accounts receivable, or similar administrative roles.
• Experience with invoicing software, accounting systems, or customer portals.
• Strong attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proficient in Microsoft Office Suite, especially Excel.
• Knowledge of basic accounting principles is a plus.

Benefits

• 401K with a company match
• Medical, Dental and Vision Insurance
• Company paid Short Term Disability
• Company paid Long Term Disability
• Company paid Life and AD&D insurance
• Pre-tax accounts for health and dependent care
• Aflac
• Vacation and Personal time
• Paid holidays
• Tuition Reimbursement

Fire Systems of Michigan, LLC is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.