Program Support Assistant (OA)

Program Support Assistant

Program Support: Receives visitors and telephone calls and determines through own judgment those which can be handled routinely, referring calls that are appropriate to staff for action when more in-depth or privileged information is required, and triages all calls for urgency and/or assimilates all information messages and forwarding to appropriate staff in a timely manner. Provide input in problem solving on operational issues or procedures. Responsible for completing reports related to quality outcomes, productivity, time and leave, training compliance, and other relevant reports or data. Manages reports through Excel worksheets, other Microsoft Office products, and other relevant data and word processing systems. Provides meeting support, including creating meeting agendas and minutes, and manages the Chief Nurse's calendar and meeting schedules.

Clerical Duties: Ensures office supplies are at periodic automatic replacement (PAR) levels and monitors office supplies and resources needed to keep the office workflow running smoothly. Processes incoming and outgoing materials (i.e., correspondence, reports, memorandum, and other forms of written communication), screening publications, directives, correspondence, etc., and brings items of significance from those publications to the attention of service line staff as appropriate. Prepares correspondence and reports from oral instructions or rough draft and Prepares program reports, policies, forms, schedules, pamphlets, and other administrative reports, and assists in its publication and distribution for a variety of areas.

Timekeeping: Responsible for creating, processing, and maintaining attendance and leave records for assigned Time and Leave (T&L) Units for the assigned Service, as well as tracking the hours of service performed by staff. Responsible for accurately setting up, posting, and maintaining assigned time and leave records on a biweekly pay cycle. This includes entry of all regular time, overtime (OT), compensatory time earned and used (CTE/CTU), as well as other types of leave (e.g., authorized absence, court leave, military leave, sick leave, annual leave, etc.). Maintains current and accurate data within the computerized time and leave system, communicating changes to Finance and Human Resources Management Services on a timely basis. Maintains an accurate, current, and approved computerized tour of duty/work schedule database for each T&L unit within the assigned Service. Performs other duties as assigned.

Work Schedule: Monday - Friday 7:00am to 3:30pm

Telework: Not Available

Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant (OA)/ PD235470

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved