Wellness Concierge & Guest Experience Specialist

Job Summary: We are seeking a motivated and enthusiastic Health and Wellness Specialist to join our team at iCRYO One Loudoun. This front-line role is essential to delivering exceptional guest experiences and supporting a variety of wellness services. The ideal candidate is passionate about health, has excellent customer service skills, and is eager to help others achieve their wellness goals. Key Responsibilities: Greet and assist guests with enthusiasm and professionalism, creating a welcoming and supportive environment. Educate guests on available services including Cryotherapy, Red Light Therapy, IV Infusions, Body Sculpting, and more. Conduct consultations and help guide guests toward the right services and packages based on their individual goals. Manage guest check-in/check-out, scheduling, and payment processing using our center’s software platforms. Maintain cleanliness and sanitation standards throughout the center. Assist with marketing and outreach efforts, including promoting new services and seasonal specials. Support wellness services as needed (e.g., prepping rooms, assisting providers, setting up equipment). Participate in ongoing training to remain knowledgeable about products, protocols, and services. Qualifications: Prior experience in health, wellness, fitness, or customer service is preferred. Excellent interpersonal and communication skills. Strong organizational skills and attention to detail. Ability to work in a fast-paced, team-oriented environment. Passion for health and wellness with a desire to learn and grow within the industry. Tech-savvy with the ability to learn new software systems quickly. Schedule Requirements: Full-time position (40 hours per week). Must be flexible to work a mix of days, evenings, and weekends as needed to meet the needs of the center and our guests. Benefits: Competitive hourly pay + commission. Discounts on wellness services and products Supportive and team-focused environment Opportunities for growth and advancement in the wellness industry #J-18808-Ljbffr