district manager

District Manager Looking for people who want to make an impact and difference in a company. A Plus Automotive started in 2019. Our vision was to grow a profitable business by creating a positive employee experience, so that each employee is passionate about delivering a customer experience that exceeds customers expectations. Benefits Company parties Competitive salary Dental insurance Free food & snacks Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Responsibilities District managers must be able to perform all general manager duties. District managers will ensure all locations open on time, remain open until scheduled to close, and are staffed appropriately for the business, including key positions such as inspectors for all N.C. locations. District managers collect and review KPI’s on an ongoing daily basis, including mid‑day 1 pm results, to confirm pacing toward goals and to make labor adjustments if needed. Daily recap: District managers must send a brief daily recap email at the conclusion of each day, communicating challenges overcome, opportunities, action plans, and wins celebrated at the location. Agenda for the following week is sent no later than Saturday 7 pm to RM. District managers serve as cheerleaders for their teams and maintain a high level of positivity and motivation at all times. Hold your team accountable through performance management, using both positive reinforcement and constructive feedback when performance falls short. Deal with claims, warranties, and customer complaints that exceed $100 or exceed store leadership’s abilities. Complete and process Personal Action Forms for all employee changes, terminations, transfers, vacation, payroll deductions, pay changes, etc. Grow the business by increasing customer count, signing up new customers, and maintaining current fleet accounts. Hire for your market, conduct interviews, recruit, and continuously improve hiring processes. Manage social media customer feedback, Google reviews, and take actions when required. Verify payroll accuracy every Thursday, ensuring breaks, time punches, and new hires are correct and that the team is paid properly. Verify and approve product orders, staying within budget and preventing inventory shortages. Respond to all emails, especially closing emails from teams, with detail, professionalism, and positivity. Maintain bench strength and cross‑train employees to fill positions quickly and manage turnover professionally. Promote company incentives, initiatives, and contests to motivate teams, encouraging participation through emails, texts, conference calls, or Zoom meetings. Complete all admin tasks by Monday 8 am, including payroll, bonuses, new‑hire packets, and PAFs, to avoid errors that could harm employee morale. Expectations Work 5 days, 50 hrs in stores while remaining engaged and available when needed. Be a true leader and build a team that enjoys, takes pride in, and excels at their work. Increase sales, control costs, and ensure profitability. Teach, train, coach, and motivate teams to achieve bonuses. Give clear direction, delegate appropriately, and follow up to ensure tasks are completed correctly and on time. Implement performance management practices. Ensure a great customer and employee experience. Strengths Needed Leadership, conflict resolution, and active listening skills. Self‑motivated with minimal supervision. Accountable for all responsibilities and people in charge. Strong communication and computer skills (Word, email, text, Zoom). Primary Focus Ensure each employee and customer has a great experience. Recruit, staff the business for growth while controlling costs to ensure profitability. Teach, train, and enforce strict adherence to processes and procedures to prevent damage claims and resolve any that arise. Deliver on KPI’s including sales, customer count, payroll cost, and profitability. Maintain employee and customer safety, including workers’ comp and shop liability. Secondary Focus Facility and equipment repairs and maintenance. Curb appeal. Recruiting. Fleet account management. Online training completion. Positive Impacts When the Job is Done Well For Company Profitability and continued growth of new locations. Reduced turnover, with longer tenure at key positions. Increased customer counts. For Teammates Promotion opportunities. Performance‑based pay rate increases. Bonuses. Job security. For Customers Better and more consistent service that exceeds expectations. Trust that Aplus Automotive will always do the right thing. Negative Impacts When the Job is Not Done Well For Company Lost business, decreasing customer counts, less profitability, less growth. Employee turnover and poor morale. For Teammates Less opportunities for growth and compensation increases. Less enjoyable workplace. For Customers Less trust in our ability to deliver on the service they paid for. Extended service times and less familiarity with our staff. #J-18808-Ljbffr