Retail Sales Administrative Assistant

Job Title

Grand Appliance and TV is looking for smart, motivated individuals to be involved in all aspects of the sales process including post-delivery.

Responsibilities

• Scheduling of installations for both internal and external installers.
• Scheduling of deliveries with customers, including verification of the delivery address.
• Transferring and allocating product for deliveries in advance of the installation date.
• Updating invoices with information about who and when the installation is coming.
• Identifying any special instructions for delivery.
• Notifying appropriate salespeople of any delivery issues.
• Collecting payments for cash-on-delivery orders.
• Set up service calls directly with appropriate services.
• Verify service calls are completed in a timely manner.
• Communicate with customer service on escalated issues.
• Process quotes and orders as needed- ensure correct product and pricing are being utilized.
• Assemble specifications with a detailed cover sheet, clearly identifying who is responsible for installation on each product.
• Assist customers in the showroom as needed.
• Additional tasks as assigned

Qualifications

• A minimum of an Associate's degree is required.
• Must be friendly and customer-centric with strong organizational skills.
• Ability to locate information quickly via online searches.
• Advanced proficiency in Excel, excellent organizational skills and the ability to multi-task are essential to this position.

Competitive Wages, Benefits, and Growth Opportunities

We understand that our employees are the backbone of our success, and we are committed to providing them with competitive wages and comprehensive benefits packages. We believe in investing in our team members, nurturing their talents, and offering opportunities for personal and professional growth within our company. The expected hourly compensation for this position is between $19.00 - $25.00 per hour, and includes access to benefits including health insurance, retirement savings options, and more.

Our Mission: Serving Customers for a Lifetime

At Grand Appliance and TV, our mission is clear and unwavering: we are dedicated to serving our customers for a lifetime. This commitment extends beyond providing exceptional appliances; it's about building lasting relationships based on trust, integrity, and outstanding service. We believe that our customers deserve nothing less than the best, and we strive to exceed their expectations at every turn.

Equal Opportunity Employer

Grand Appliance and TV is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.