Accounts Receivable Cash Applications & Third Party Administrator - Grand Rapids MI

Summary:
Applied Innovation is seeking a self-motivated, highly organized Accounts Receivable Cash Applications & Third Party Administrator to join our Accounting Department. This full-time position is responsible for processing cash receipts, applying customer payments, reconciling accounts, researching discrepancies, and partnering with internal teams and third parties to resolve account issues. The ideal candidate is detail-oriented, analytical, and able to manage multiple priorities in a fast-paced environment while maintaining accurate financial records and delivering exceptional customer service.
This position reports to the Director of Accounting and is based out of our Grand Rapids headquarters. This is an onsite position with standard working hours Monday through Friday, 8:00 AM to 5:00 PM.

Duties and Responsibilities:

• Process daily cash receipts and complete bank deposits accurately and timely.
• Apply customer payments including ACH, credit card, check, and wire transactions.
• Maintain accurate accounts receivable records and supporting documentation.
• Research and resolve unapplied cash, payment discrepancies, and account variances.
• Work closely with third party vendors on collections efforts.
• Coordinate third party holds.
• Perform third-party account research to identify and resolve billing, payment, and reconciliation issues.
• Research and advise on delinquent accounts with contract and leasing departments.
• Work closely with external leasing and out of territory vendors.
• Partner with internal departments, including Sales, Service, and Operations, to investigate account discrepancies and determine root causes.
• Review and clean up aged or inaccurate account balances to improve account accuracy.
• Reconcile customer accounts and ensure transactions are properly recorded.
• Assist with customer inquiries, payment questions, and account updates.
• Support collection efforts by monitoring outstanding balances and communicating payment status.
• Assist with month-end accounts receivable reconciliation activities.
• Maintain confidentiality of financial and customer information.
• Perform other duties as assigned.

Minimum Qualifications:
To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.

• Strong attention to detail with exceptional accuracy and organizational skills.
• Strong analytical and problem-solving skills with the ability to research and resolve discrepancies.
• Ability to collaborate effectively across multiple departments.
• Amazing customer service and interpersonal communication skills.
• Proficiency in Microsoft Office, including Excel, Outlook, and Word.
• Ability to work independently while collaborating effectively within a team environment.
• A positive, professional attitude with a strong sense of accountability and initiative.
• Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy.

Education/License/Experience Requirements:

• Associate’s or Bachelor’s degree in Accounting, Business, or Finance required.
• Minimum of two years of experience in accounts receivable, cash applications, accounting, banking, or payment processing required.
• One or more year of experience in accounts receivable, cash applications, accounting, banking, or payment processing, required.
• Experience with E-Automate or similar ERP/service management systems required.  
• Experience supporting multi-location or national service operations is preferred.

What We Offer:
We offer a comprehensive benefits package, including:

• Medical, dental, and life insurance on your 31 st day of employment.
• Short-term disability.
• Paid vacation and holidays.
• Paid volunteer time.
• 401(k) retirement plan with company match program.
• Onsite fitness center.

Opportunities for professional growth and advancement.