Executive Assistant

Executive Assistant

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

You are essential to our office, essential to our success. We are Boston Consulting Group (BCG), a 60-years young strategy consulting firm. Over the past few years, BCG has been ranked #1 in Consulting Magazine's annual "Best Firms to Work For" survey and #12 on Glassdoor's Best Places to Work list.

While we are proud of our heritage, we are even more excited about our future, and if you are the person we are looking for, we'd be excited to share it with you. In this role, you're the backbone of the function.

You ensure that the Managing Director & Partners (MDPs) you support have what they need to seamlessly serve our clients and meet their internal commitments and goals. You anticipate the needs of your customers, look ahead, and prevent problems from arising. This position involves keeping up with the fast pace of our Consulting team by managing case team logistics, managing complex schedules (including internal and external meetings), end-to-end ownership of travel planning, and keeping track of time and expenses.

This role starts with a 30-day in-office onboarding period designed to build strong foundations and accelerate learning. After the first 30 days, we operate in a hybrid model.

At BCG, our people and relationships are at the heart of everything we do. We believe that in-person work is essential to our culture, mentorship, and professional development. That's why we operate in a hybrid model, with the expectation that team members are in the office 3 to 5 days per week. This role is designed for those who thrive in a dynamic, collaborative environment and is not intended for fully remote or virtual work. While in the office, you will be surrounded by a community of intelligent, highly motivated, and service-minded people. EAs help shape our culture by actively participating in office life and collaborate across functions to help fellow Business Services Team (BST) members. Our philosophy is to grow by growing others, and you will serve as role models to more junior members of the Admin team. We work hard together, and we go out of our way to support each other – we want everyone to be successful, individually and as a team.

We foster a supportive environment that propels your growth in the areas that inspire you. We provide real-time feedback, nurture curiosity, empower decision-making, and allow room to learn from mistakes. The Executive Assistant role offers numerous growth opportunities across a variety of areas including event planning, affiliation engagement, case team logistics management, client relationship building, and maximize how the MDP and Partner allocates their time and energy. Your career at BCG will be at the intersection of your skills and desires and the needs of our business; it will only be limited by your investment.

You're Good At

• Being a proactive partner and managing your MDP's time in a fast-paced, high volume, and constantly evolving client service environment:
• Owns and drives calendar/complex meeting scheduling
• Coordinating end-to-end travel needs, including booking all travel and hotels, directions, commuting time and ground transportation
• Assisting in business development strategies, providing insights, and planning strategic meetings
• Processing timesheets and expenses on a timely basis
• Supporting administrative aspects of MDP internal commitments: practice area activities, BCG leadership committees, recruiting, etc.
• Building effective working relationships with key stakeholders (this will be crucial to your success!):
• MDPs – Understands priorities and exercises sound judgment to make appropriate trade-off
• Clients and their Assistants – facilitate the scheduling process and relevant communications with friendly professionalism and high attention to detail; build client relationships
• EA and AA peers – lead case team logistics and work together to support other Partners, Principals and BST leaders on the case team; provide back-up support to other assistant team members
• BST peers and internal resources – obtain and share information with wider team as needed; help case team navigate internal resources
• Proactively leaning in to support high leverage activities for MDPs (this will vary by need):
• Partnering with the Raleigh- Durham Business Management & Operations team to support overall office engagement
• Assisting with account planning and client relationship management
• Conducting research and gathering information
• Assisting with the creation and preparation of client team materials – slides, proposals, onboarding decks, including proofreading and copying/binding
• Additional items that you (or the MDPs) feel may be useful – be creative and think outside the box
• Acting as a thought partner and trusted advisor to MDPs, their teams and others at BCG
• Keeping them informed of critical information they may not be aware of
• Guiding them toward making right decisions about use of time
• Taking initiative to bring things "from the back burner to the front burner" for MDPs
• Performing other duties as assigned or required, including some personal support; responsibilities will vary

What You'll Bring

• Bachelor's degree, strongly preferred
• Demonstrated leadership and/or customer service experience
• Minimum of 3 years of experience in a fast-paced environment (extremely fast paced!), supporting senior executives, strongly preferred

Do These Behaviors/Mentality Expectations Resonate With Your Skills And Experience?

• High customer service orientation – highly responsive, strong interpersonal and communication skills, wants to deliver great results at all times; obsessed with acts of service
• Strong intellectual curiosity – a hunger and desire to always be learning, experiencing, and growing
• Insightful – drives the business forward by connecting the dots
• Organized – excellent at time and project management, has clear systems and composure to deal with multiple tasks at once and ensures everything gets done in a timely manner
• Sweats the small stuff – strong attention to detail and accuracy, particularly when under pressure
• Relationship-oriented – ability to develop effective working relationships with the Consulting Team, clients, and the wider Business Services Team (BST) to help build trust, open doors, and create opportunity
• Team player – proactively seeks opportunities to help others; will go above and beyond in order to get the job done
• Dedicated to our values – open and inclusive to all members of the team and support them as equals
• Committed to improving the status quo – we respect and hire people who are willing to ask questions or make suggestions, even if it is turned down
• Good judgment – highly professional and diplomatic (dealing with consultants who can be very demanding at times can be a challenge, but a challenge you're up for), knows when to ask for help or advice, is perceptive and practical
• Trustworthy – a vault (you will be privy to confidential information)
• Flexibility – doesn't get frustrated by priorities changing; open to feedback, adjusts to different working styles; embraces new ways of working in a hybrid environment
• Self-motivated – a "can-do" demeanor with an entrepreneurial spirit and a desire to take on an increasing level of responsibilities
• Passion – hone your "superpower" and bring your true authentic self to work

Who You'll Work With

You'll be working within a motivated, close-knit team reporting to the Administrative Services Manager. The team is very collaborative and enjoys continuous learning and mentoring each other. Your manager will be a great resource for support and coaching and will provide developmental guidance and support as you grow your career at BCG.

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