Assistant Store Manager

Company Overview Lids Sports Group is the largest licensed sports retailer in North America, headquartered in Indianapolis, Indiana. We provide fan‑driven products and retail experiences across 1,300 stores nationwide. Position Summary Assistant Store Manager – responsible for leading store operations, fostering a customer‑focused environment, and ensuring high performance and compliance with company standards. Responsibilities People & Training Act as Manager on duty for scheduling, customer complaints, and other operational issues. Manage store associates through training programs, goal setting, and follow‑up. Administer progressive discipline, including verbal and written warnings. Engage team members in a fun, productive environment and link their work to company objectives. Maintain respectful, inclusive workplace and adhere to brand standards. Schedule staff and manage staffing during peak periods. Assist in recruiting and training new personnel. Ensure compliance with policies, procedures, and inventory controls. Perform additional duties as assigned. Customer Experience Lead and execute sales strategy to achieve KPIs and sales targets. Resolve customer feedback and escalations, ensuring “make it right” outcomes. Promote membership programs and in‑store offers to customers. Follow visual merchandising guidelines for store presentation. Maintain professional appearance per dress code. Operations Implement company directives, promotions, and initiatives. Adhere to Policies & Procedures Manual for safety and compliance. Maintain store technology (MPOS, Lids Custom, etc.) and equipment. Handle facility, supply, and service requests, including maintenance. Manage cash – opening, closing, counterfeit protection, bank drops. Prepare the store for inventory audits and assist as needed. Open and close the store following Operations procedures. Product & Inventory Management Protect assets in line with LIDS Retail policies. Prepare store work schedules within wage control guidelines. Manage inventory: receiving, transferring, price changes, and counts. Organize backroom to maximize efficiency. Execute visual merchandising and special pricing per strategy. Maintain daily visual merchandising, restock, destock, and minor VM changes. Adjust special pricing signage and promotional presentations. Qualifications Job Required Knowledge & Skills Demonstrated ability to produce sales results while minimizing loss. Strong interpersonal and verbal communication skills. Capability to work independently without supervision. Employment Requirements Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role. Legal authorization to work in the United States is required. No visa sponsorship will be provided. Benefits Comprehensive medical, dental, and vision coverage Retirement plan 100% employer‑paid benefits, including short‑term and long‑term disability, life and AD&D insurance, and an Employee Assistance Program Paid Time Off Generous employee discount and exclusive perks Ongoing career development, including discounted secondary education courses A collaborative, innovative, and team‑oriented work environment Early Wage Access options Uncapped monthly bonus potential Physical Demands & Requirements Occasional lifting up to 50 pounds. Occasional ladder use and overhead work. Continuous standing during shifts. Frequent walking during shifts. Frequent verbal communication with customers and staff. Frequent visual observation of store and written/digital information. Frequent operation of computer and mobile POS system. Reasonable accommodations available for disabilities. Contact View email address on click.appcast.io for inquiries. Reports To Store Manager Equal Employment Opportunity We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr