Sales Team Lead (FT) - Mall of Georgia

Sales Team Lead

Palmetto Moon is a rapidly growing specialty apparel, accessories, home and gifts retailer celebrating the Southern lifestyle. A company that is Southern at heart, Palmetto Moon's focus is on relentless customer service and a premium assortment, with stores carrying countless affordable gifts and a wide selection of collegiate gear and lifestyle brands, including Vineyard Vines, YETI, Chubbies, Southern Marsh, Simply Southern, Hey Dude, Old Row, Costa, Rainbow Sandals and many more.

Role Summary

A Sales Team Lead is responsible for supporting the Store Sales Manager with driving sales, execution of operation functions, and ensuring excellent customer service is being delivered. This position will play a pivotal role in day-to-day operations by providing leadership, guidance, and operational support to the team.

Duties/Responsibilities

Sales Performance:

• Assist Store Sales Manager in achieving sales goals and objectives through effective leadership
• Perform Manager on Duty (MOD) shifts as scheduled to monitor and motivate team
• Hold self and others to actively participate in sales driving activities (customer engagement, sales contests, learning product knowledge, etc.)

Customer Service:

• Provide exceptional customer service by engaging with every customer, equipping yourself with appropriate product knowledge, answering customer inquiries, and resolving issues
• Train and coach team to offer expected level of customer service in order to drive sale performance
• Handling customer complaints professionally, striving to resolve them promptly and satisfactorily

Team Leadership:

• Assist in holding team accountable for performance expectations, specifically during Manager on Duty shifts
• Motivate and inspire the team to achieve sales targets, deliver excellent customer service, and drive company initiatives
• Adjust team priorities to meet goals and company/store initiatives
• Offer on the spot coaching to team members in order to correct actions or offer training
• Communicate employee concerns to the appropriate leadership within a timely manner

Product Knowledge & Visual Merchandising:

• Remain updated on key sales drives (top styles, hot buys, new product, etc.). Know where to find resources regarding product knowledge for personal use and to train and lead team.
• Train team members on merchandise features and selling techniques
• Ensure merchandise is displayed in accordance with visual merchandising standards and company guidelines.

Departments of Responsibilities:

• Clear understanding and strong execution of Shared Responsibilities in conjunction with assigned department of responsibility
• Willingness and flexibility to perform or change departments of responsibilities as dictated by business needs or as part of personal development

General Leadership Responsibilities

• Hold self and team to company policies, appropriate addressing behavior according to specific role
• Drive workplace safety with team including: safe working practices, strong and updated knowledge on emergency procedures, prompt response and reporting to customer/employee accidents, adhering to company policies regarding business scams.
• Perform opening/closing procedures. Performing accurate safe and register counts; ensure nightly deposits are correct; maintain a secured building outside of working hours; prep team tasks, communication, and zoning as necessary; ensure store is recovered nightly.
• Drive compliance for local, state, and federal laws including: state specific minor compliance, OSHA safety standards, timekeeping requirements, and more

Qualifications

• Previous experience in a retail or sales environment
• Shown leadership and delegation skills along with proven ability to hold team members accountable
• Confident, proactive and willingness to take on workplace challenges
• Ability to multi-task and change priorities as necessary
• Strong verbal communication, and the ability to convey important information clearly and effectively
• Quick decision-making and problem-solving abilities, specifically in terms of customer service
• Ability to read key reporting and learn company POS system with standard training
• Ability to bend, twist, stoop, stand for extended periods of time
• Ability to lift/carry materials up to 50 lbs. with or without reasonable accommodations