DEPUTY DIRECTOR OF QUALITY

SUMMARY

The Deputy Director of Quality will lead DotHouse Health’s Quality Program, driving optimal performance on quality-related grants and contracts with core focus on health equity.

GENERAL DUTIES & RESPONSIBILITIES

Serve as the content expert on all quality measures for which DotHouse Health has reporting or performance responsibility; Manage the annual update process for the DotHouse Clinical Quality Program plan; Oversee day-to-day clinical quality activities across the health center; Design population health interventions and supervise the Population Health Manager with implementation; Design population health interventions and supervise the Population Health Manager with implementation; Collaborate with the ADON and Nurse Managers in providing Medical Assistant team management for all quality-related tasks; Deliver or support provider training for all quality-related workflows and documentation requirements; Lead or co‑lead the Performance Improvement Committee clinical projects, including coordinating stakeholders, coaching co‑leads and team members, providing project management and data tracking support, and ensuring timely reporting; Support the Director of Practice Strategy and Transformation in implementing clinical workflows related to MassHealth sub‑capitation program, MassHealth Equity Incentive program, and grants; Support the Director of Practice Strategy and Transformation and the Director of Clinical Informatics and Primary Care in identifying and implementing opportunities for EHR optimization; Oversee all data collection, data validation, and data analysis activities for clinical quality measures included in quality contracts; Maintain accurate and complete data mapping for the DHH instances of the Azara DRVS and Arcadia platforms; Produce timely provider and primary care team dashboards and assist other health center leaders with dashboard development for their areas; Assess training needs of DotHouse Staff in the areas of quality improvement, use of data/reporting platforms, and project management, and develop/lead training sessions; Provide regular communication about quality and performance improvement activities, including sending newsletters and presenting at staff and board meetings; Maintain compliance with external QI/QA‑related requirements, such as those set forth by HRSA, NCQA PCMH, grant guidelines, etc.; Identify opportunities for DHH to collaborate with colleagues across BHN, BACO, the League, etc., in identifying and sharing best practices; Represent DHH in external quality committee and workgroups, including the BACO Quality Committee and BHN QI Learning Collaborative; Responsible for timely and accurate reporting for all clinical quality contracts, UDS clinical quality measures, and quality-related grant activities; Provide direct supervision and project design support for public health interns to support a robust and diverse pipeline of local community health professionals with an interest in primary care; Champion health equity at DotHouse in all aspects of quality and population health; Operate independently. Use independent judgment and discretion to make decisions affecting programs and staff as it relates to operations/services and DotHouse policy; Work in a confidential capacity; Perform other duties as required. Requirements Education Master’s degree in nursing, public health, public policy, public administration, healthcare administration, or related field required. Experience Minimum five years’ experience coordinating or managing quality improvement, population health, healthcare operations, or public health programs preferred. IHI/Lean/Six Sigma training and/or PMP or other PM certification preferred. Desired skills/abilities/competencies Strong demonstrated commitment to health equity required; Leadership experience or training required; Project management skills required, including the ability to lead multiple concurrent projects and prioritize effectively; Intermediate to advanced skills in data analysis required, including experience with Microsoft Excel and data visualization tools; Able to learn new technologies quickly, including EHR (OCHIN/EPIC) workflows and reporting functions; Superior communication skills (verbal and written), allowing DotHouse staff with varying technical and clinical backgrounds to understand improvement data and methods; Experience and comfort in using Microsoft Office suite is required; Able to collaborate effectively with diverse stakeholders including clinical, operations, and IT staff; Ability to effectively operate independently. #J-18808-Ljbffr DotHouse Health