Application Support Engineer

Nava Software Solutions

NAVA Software solutions is looking for a Application Support Engineer

Details:

Application Support Engineer

Location- Edison, NJ/Montvale, NJ

Duration- Full Time/ Direct Hire

We are looking for passionate and hardworking Application Support Engineer to lead the production support services for this product and to manage client relationships.

RESPONSIBILITIES

Manage a team of offshore engineers, prioritize incidents and requests to ensure service targets and SLAs are met and maintain high support service quality.
Take ownership of incidents and requests, working directly with the users and/or platform support team to investigate, troubleshoot, debug, and resolve technical issues arising from their service use.
Provide regular status updates on incidents assigned and coordinate with the members of the global support team
Build and maintain a thorough understanding of the vendor product, its deployment, and how customers use the software and services.
Coordinate/escalate with internal teams to ensure practical and efficient incident investigation and resolution. Various teams are - global support team, application support, Rapid Response Team (RRT), QA, Operations and DBA, Business/domain support, Development, Platform team, ID management team, Delivery, Service Management, third-party vendor.
Participate and contribute in cross-functional war rooms, lead war rooms where needed in issue resolution
Work within the systems and procedures to ensure the successful delivery of Orion's support across a growing user base, maintaining service integrity.
Create or review technical assessment and root cause analysis documents
Contribute to and improve Orion's knowledge systems through authoring and maintaining knowledge collateral, including troubleshooting and how-do-I guides.
Assist with unexpected events or failures which limit customer(s) use of the product, work to restore services rapidly, and effectively communicate to the customer to maintain their confidence.
Investigate and diagnose issues arising with the Azure resources used to deliver the service, act, or escalate where necessary.

KEY QUALIFICATIONS

Experience with Azure Kubernetes Services (AKS) and related troubleshooting (an Azure/Kubernetes admin - who also knows Operating Systems)
Understanding of Kubernetes and it's architecture
Familiarity with microservices architecture and container orchestration with Kubernetes.
Operating procedures of Kubernetes (kubectl, deployment, services, troubleshooting, Grafana, Prometheus)
Deep understanding of Microsoft Azure (Management groups, Azure policies, AKS, key vault, Application Insights, Application Gateway)
Deep knowledge of Microsoft Azure DevOps Tools (Pipelines, Release pipelines, Azure DevOps Boards)
Logging into Pods and containers
Understanding of docker images
CI/CD - DevOps of containers image into Kubernetes
Understanding of Operating system, Ubuntu
Understanding of Azure Cloud
Familiarity with MongoDB and PostgreSQL (nice to have)
Strong sense of ownership and integrity demonstrated through clear communication and collaboration.
Experience in managing and scaling distributed systems in a public, private, or hybrid cloud environment.
Strong drive to automate manual operations and to improve them through repeated iteration.
Good understanding of various Azure cloud services and resources.
Familiarity with Continuous Integration and Continuous Delivery processes and a solid understanding of the software development life cycle.
Excellent troubleshooting and problem-solving skills.
Experience with disaster recovery, and capacity planning.

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Vacancy posted 2 days ago

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