Mortgage Loan Officer

Job Description

Job Description

Position Overview

The Mortgage loan Officer (MLO) is responsible for originating residential mortgage loans through business development, relationship management, and consultative sales. This position is production-driven and accountable for loan volume, pipeline management, credit quality, and regulatory compliance.

The MLO serves as the primary point of contact from initial client engagement through application intake and handoff to processing.

Job Description

Production & Business Development:

• Generate new mortgage loan volume through referral networks, Realtors, builders, CPAs, financial advisors, and community outreach.
• Develop and maintain a consistent pipeline to meet monthly and annual production goals.
• Conduct borrower consultations and recommend appropriate mortgage products.

Client Relationship Management:

• Serve as the primary borrower contact during pre-qualification and application stages.
• Maintain consistent communication with borrowers, processors, underwriters, and closing staff.
• Provide accurate rate, product, and fee disclosures.
• Ensure strong customer experience throughout the loan process.

Credit & Structuring:

• Pre-qualify and analyze borrower financials including income, assets, credit, and debt ratios.
• Structure loans in accordance with agency, portfolio, and regulatory guidelines (QM/No-QM as applicable).
• Submit complete and accurate loan packages to processing.

Compliance & Risk Management:

• Comply with all federal and state regulations including:

1. TRID
2. RESPA
3. ECOA
4. HMDA
5. Fair Lending
6. SAFE Act

• Maintain NMLS registration and continuing education requirements.
• Ensure no steering, misrepresentation, or compliance violations.
• Adhere to bank policies and underwriting guidelines.

Internal Coordination

• Work closely with

1. Branch Association
2. Loan Processing
3. Underwriting
4. Secondary market (if applicable)
5. Compliance
6. Closing

Performance Expectations (Production Role):

• Monthly / annual funded loan volume target
• Application pull-through ratio
• Pipeline aging control
• Credit quality metrics
• Customer satisfaction
• Compliance record (zero tolerance for violations)

Required Qualifications

• Active NMLS license
• Minimum 5 years residential mortgage lending experience
• Strong understanding of agency and portfolio lending
• Knowledge of TRID and mortgage regulatory requirements
• Proven production history