Veterinary Receptionist

Veterinary Receptionist

Massachusetts Veterinary Referral Hospital in Woburn, MA is hiring a Veterinary Receptionist to join our Client Care team. This full-time Veterinary Receptionist opportunity is ideal for someone with strong customer service skills who thrives in a fast-paced emergency and specialty animal hospital environment. Join a collaborative team where your communication, organization, and compassion help create a positive experience for clients and their pets during every visit.

Compensation: $20 - $26/hour, based on experience and skillset

Full-Time Benefits:

• Continuing Education & Uniform Allowance + Free VetBloom access (RACE-approved CE)
• CVT/LVT/RVT license reimbursement
• RECOVER Training for advanced CPR skills
• Veterinary Technician Education Sponsorships + VTNE reimbursement + VTS Support
• 16-Week VTNE Study Group
• Professional Development Assistance
• Starting 3 weeks vacation + Sick Time
• Working a holiday = DOUBLE Pay!
• Employee Referral Bonuses + Employee Pet Discount
• Access exclusive financial benefits to help you save on student loans, mortgages, and personal loans
• NVA Pet Resort Discount + Pet Insurance Discount
• Medical, Dental, Vision + HSA/FSA Options
• Insurance Options: Life and AD&D + Short & Long-Term Disability + Critical Illness + Accident + Hospital Indemnity
• 401(k) with employer match
• Employee Assistance Program

Schedule:

• Full-time: Monday, Tuesday, Thursday, Friday 8a – 6p

Responsibilities As a Veterinary Receptionist, you'll be the first point of contact for clients and patients arriving through our emergency and specialty departments. This role is ideal for someone who thrives in a fast-paced environment, stays calm under pressure, and is passionate about creating a positive client experience. Responsibilities include, but are not limited to:

• Prepare for appointments by reviewing medical records, retrieving client files, and organizing required forms
• Complete and review documentation accurately to meet hospital and legal standards
• Enter client and patient information into the hospital system with accuracy and attention to detail
• Admit and discharge patients while coordinating follow-up visits
• Collect payments and guide clients through payment options, including financing solutions
• Process pet insurance claims from start to finish
• Maintain a clean, welcoming front desk, lobby, restrooms, and bereavement spaces
• Support clients through urgent and emotional situations with empathy, professionalism, and clear communication
• Partner closely with our emergency and specialty teams to ensure a seamless client and patient experience

Qualifications:

• Previous client service, veterinary reception, or healthcare/front desk experience preferred
• Strong customer service and communication skills with the ability to create a positive first impression
• Ability to multitask and stay organized in a fast-paced hospital environment
• Comfortable handling sensitive conversations with compassion and professionalism
• Detail-oriented with strong administrative and computer skills
• Ability to work collaboratively with multiple departments and adapt to changing priorities
• Veterinary or emergency hospital experience is a plus
• Fluent English speaking and reading skills required

Did you know? Mass Vet is a Level 1 24-hour emergency/critical care and specialty veterinary hospital. This is the highest rank a veterinary emergency and critical care facility can achieve. This certification represents a third-party verification by the Veterinary Emergency and Critical Care Society that Mass Vet meets the standards for their highest rating. Our 42,000-square-foot, state-of-the-art facility is designed for comprehensive veterinary care, featuring:

• Dedicated ambulance bay for emergencies
• Multiple treatment wards and 20+ exam rooms
• Digital radiography, MRI, and CT suites
• Advanced operating rooms
• Veterinary compounding pharmacy, orthopedic and joint replacement surgeries, neurosurgery suite, and oncology center
• Referral services across specialties including Acupuncture, Anesthesia, Cardiology, Diagnostic Imaging, Internal Medicine, Neurology, Ophthalmology, Oncology, Social Work, and Surgery

Join a community where your passion for veterinary care meets limitless professional and personal growth opportunities. Surrounding Areas Located in Woburn, MA, our hospital attracts talented veterinary professionals from throughout Greater Boston and the surrounding region, including:

• Burlington, MA & Stoneham, MA & Winchester, MA
• Reading, MA & Wakefield, MA & Wilmington, MA
• Lexington, MA & Arlington, MA & Medford, MA
• Melrose, MA & Malden, MA & Billerica, MA
• Bedford, MA & Tewksbury, MA
• North Reading, MA & Andover, MA
• North Andover, MA & Somerville, MA & Cambridge, MA
• Boston, MA & Lowell, MA & Chelmsford, MA

Know Someone Amazing? If this role isn't the right fit but you know a great CVT, send them our way! Considering Relocating? Great talent can come from anywhere, and we welcome candidates who are considering a move. Whether you're relocating from another city, another state, or across the country, our Talent Acquisition team is here to support you throughout the hiring process and answer questions about the role, the hospital, and the surrounding community.

About Ethos Veterinary Health Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Equal Opportunity Employer Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.