General Manager

Job Description

Job Description

Fox Motors is seeking an experienced, results-driven General Manager to lead operations across Fox Ford Cadillac, Fox Toyota Cadillac, and Fox Reed City. This is an exciting opportunity for an automotive leader who is passionate about developing people, driving business growth, and delivering remarkable customer experiences across multiple dealership campuses.

We are looking for a strategic, hands-on leader who understands dealership operations, builds strong management teams, and takes ownership of financial performance, employee engagement, and customer satisfaction.

At Fox Motors, we provide a collaborative team culture, opportunities for professional development, and the support needed to achieve operational excellence and long-term success.

WHAT YOU'LL DO

• Lead Dealership Operations: Oversee daily operations across all three campuses, ensuring alignment with Fox Motors' business objectives, operating standards, and performance expectations.
• Drive Financial Performance: Monitor dealership financial statements, budgets, forecasts, and key performance indicators (KPIs) to maximize profitability, control expenses, and achieve business goals.

• Develop High-Performing Teams: Recruit, coach, mentor, and retain talented managers and team members. Establish clear expectations, support professional growth, and build a culture of accountability and collaboration.

• Grow Sales Performance: Lead new and pre-owned vehicle sales strategies, monitor inventory and sales activity, and partner with department leaders to achieve sales targets and improve market performance.

• Oversee Fixed Operations: Partner with Service and Parts leadership to improve productivity, customer retention, technician performance, departmental profitability, and operational efficiency.

• Enhance the Customer Experience: Champion exceptional customer service across every campus, address escalated customer concerns, and implement strategies that strengthen customer satisfaction, loyalty, and retention.

• Monitor Performance and Results: Review sales, gross profit, expense management, staffing, productivity, and customer satisfaction reports. Identify trends, address performance gaps, and implement improvement plans.

• Ensure Compliance and Operational Excellence: Maintain compliance with applicable federal and Michigan laws, manufacturer requirements, company policies, safety standards, and dealership procedures.

• Build Strong Community Relationships: Represent Fox Motors professionally within the local communities, support dealership marketing initiatives, and strengthen relationships with customers, business partners, and community organizations.

• Collaborate Across Fox Motors: Work closely with regional leadership and corporate support teams to execute strategic initiatives, share best practices, and support the continued growth of the organization.

WHAT WE'RE LOOKING FOR

• Proven leadership experience in automotive dealership management, with a strong understanding of dealership operations and financial performance.

• Previous General Manager, General Sales Manager, or comparable senior automotive leadership experience preferred.

• Strong business acumen, including experience analyzing financial statements, budgets, forecasts, and operational KPIs.

• Demonstrated ability to develop leaders, coach employees, manage performance, and build high-performing teams.

• A track record of driving sales growth, improving profitability, and delivering outstanding customer experiences.

• Excellent communication, decision-making, problem-solving, and organizational skills.

• Ability to lead multiple departments and prioritize competing business needs across multiple campuses.

• Experience with dealership management systems (DMS), customer relationship management (CRM) platforms, and business reporting tools.

• A commitment to integrity, teamwork, respect, enthusiasm, and continuous improvement.

• Flexibility to work dealership hours, including evenings and weekends, as business needs require.

• A bachelor's degree in Business, Management, or a related field is preferred; equivalent relevant experience will be considered.

WHAT'S IN IT FOR YOU

• Competitive compensation package aligned with experience and performance.

• Comprehensive benefits, including medical, dental, vision, and 401(k).

• Paid time off and holiday pay.

• Leadership development, professional training, and manufacturer education opportunities.

• The opportunity to lead multiple dealership campuses and make a meaningful impact on business performance.

• A collaborative leadership environment with opportunities for career growth and advancement.

• Employee recognition programs and employee purchase benefits.

WHY FOX MOTORS?

As a leading automotive dealer group, Fox Motors is committed to delivering remarkable experiences for our employees, customers, and communities.

Our vision is 'Working together moving people throughout life.' We believe our success begins with passionate, knowledgeable leaders who develop their teams, strengthen customer relationships, and create an environment where people can thrive.

At Fox Motors, leadership means more than managing operations. It means building trust, developing talent, delivering results, and creating opportunities for the entire team to succeed.

Put your career in gear at Fox Motors and lead the way forward. Apply today!