Help Desk / Service Desk Analyst III 4P/767
4P Consulting Inc.
Job Description
Job Description
Position: Help Desk / Service Desk Analyst III
Location: 600 18th St N, Birmingham, AL 35203
Duration: 3 Years
Client: Southern Company Services
Job Summary
Southern Company Services is seeking a Help Desk / Service Desk Analyst III to provide frontline technical support and serve as the primary point of contact for IT incidents and service requests in a 24x7 Technology Service Desk environment. The ideal candidate will combine exceptional customer service with strong technical troubleshooting skills to resolve hardware, software, network, and application issues while ensuring a positive end-user experience.
Key Responsibilities
· Provide first-level technical support for hardware, software, network, and application issues.
· Respond to service requests and incidents via phone, email, and ticketing systems.
· Troubleshoot Windows, desktop, printer, network, and telecommunications issues.
· Document incidents, resolutions, and technical solutions accurately.
· Coordinate with Infrastructure, Application Support, and Workplace Support teams.
· Escalate complex issues and monitor incidents through resolution.
· Ensure compliance with IT policies, procedures, and SOX controls.
· Deliver exceptional customer service in a fast-paced support environment.
Required Qualifications
· Bachelor's degree in Information Technology, Computer Science, or related field preferred.
· 1–3 years of IT Help Desk or Service Desk experience.
· Strong knowledge of Windows operating systems, desktop hardware, networking (LAN/WAN), and Microsoft Office.
· Experience with IT ticketing systems (Remedy experience preferred).
· Excellent troubleshooting, communication, and customer service skills.
· Ability to prioritize multiple tasks and work independently.
Preferred Skills
Help Desk • Service Desk • Windows 10/11 • LAN/WAN • Active Directory • Microsoft Office • Remedy • IT Support • Desktop Support • Network Troubleshooting • Customer Service • Incident Management • Technical Support • Ticketing Systems
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Help Desk / Service Desk Analyst III 4P/767 in Birmingham, AL vacancy
- Title: Technical Support Specialist III - Energy Management Systems Client: Southern Company Services Location: Birmingham, AL Contract: 2 Years Schedule: 24x7x365 rotating... ...| Critical Infrastructure | 24x7 Operations | Bulk Power System #J-18808-Ljbffr 4P Consulting Inc.SuggestedContract workLocal areaShift workNight shiftRotating shiftDay shift
- ...including nights, weekends, and holidays) Client- Southern Company Services Contract- 3 Years Position Summary: The Technical Support... ...willingness to work rotating 8- or 12-hour shifts , including nights, weekends, and holidays . #J-18808-Ljbffr 4P Consulting Inc.SuggestedContract workWork experience placementNight shiftRotating shift
- ...weekends/holidays) Client : Southern Company Services Contract : 3 Years Position Summary We... ...3-5 years of experience in an IT Help Desk or Technical Support role preferred Required... ...Shift work required (8‑or 12‑hour rotating shifts) #J-18808-Ljbffr 4P Consulting Inc.SuggestedContract workRemote workShift workNight shiftRotating shift
- ...Specialist to serve as a mid-advanced escalation point within the Help Desk. The role supports IT operations, security, and ERP systems... ...needed. Candidates should have strong communication, customer service, and technical skills across Windows, Office 365, AD, VPN, and...SuggestedWork at office
- ...coordinators, control center personnel, and management. Strong customer service orientation with proven ability to manage user expectations and... ...or emergency operations. This position requires rotating 8- or 12‑hour shifts (day and night). #J-18808-Ljbffr 4P Consulting Inc.SuggestedContract workNight shiftRotating shift
- ...Power Solutions is seeking an IT Support Analyst III to provide advanced technical support... ...reliable, secure, and efficient technology services across office and remote environments,... ...technical escalation point for service desk personnel and junior IT support staff....Weekly payWork at officeLocal areaRemote work
- ...advanced position that serves as a point of escalation within the Help Desk department. This position will be responsible for several IT... ...Manager as needed. Responsibilities and Skills Set CUSTOMER SERVICE - MINDSET 1 TO 3 - Advanced: Low, Mid, High COMMUNICATION - ABILITY...Work at officeRemote work
- ...Job Description: Schedule is rotating, which will result in 3 days in the office each week. The Technology Service Desk analyst position is responsible for providing the frontline, single point of contact for business partners requiring assistance from...Work at officeRemote work
Denken Solutions, Inc.
Birmingham, AL2 days ago - ...environment. Ability to apply excellent customer service skills • Ability to meet Critical... ...and document cases to completion with the help of EMS Department personnel Adhere to all... ...hours long and rotate between night and day shifts #J-18808-Ljbffr 4P Consulting Inc.Contract workLocal areaShift workNight shiftRotating shiftWeekend workDay shift
- ...team-oriented and high-pressure environment. Exceptional customer service skills. Understanding of Critical Infrastructure Protection (CIP... ...the control center. Must work rotating 8 or 12-hour shifts, including day and night shifts. #J-18808-Ljbffr 4P Consulting Inc.Night shiftRotating shiftWeekend workDay shift
- ...control center personnel, and management. Exceptional customer service skills. Ability to meet compliance requirements for Critical Infrastructure... .... Shift Work: Operating shifts are 8 or 12 hours long , rotating between day and night shifts . #J-18808-Ljbffr 4P Consulting Inc.Shift workNight shiftRotating shiftWeekend workDay shift
- ...support for computer systems and applications, offering diagnostic services and acting as the main communication link between customers,... ...position involves shift work, with rotating 8- or 12-hour shifts that may include day and night hours. #J-18808-Ljbffr 4P Consulting Inc.Shift workNight shiftRotating shiftWeekend work
- ...Helpdesk AnalystDate Posted: 11/12/2026Location: Birmingham, AL 35203 - downtown - Job Type: Contract Full-TimeHelpdesk Analyst / Help Desk / Service Desk 3Immediate W2 contract position available in Birmingham, AL (Hybrid)Estimated Duration: 1 YearJob Description / Desired...Full timeContract workImmediate start
The E Group.
Birmingham, AL3 hours ago - ...Support Technician to provide onsite end-user and general IT support at our Birmingham, AL location. The technician will be responsible for assisting users, troubleshooting hardware/software issues, and providing day-to-day IT support during the scheduled service period....
E-Solutions
Birmingham, AL3 days ago - ...significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a...Local areaImmediate startFlexible hoursShift workNight shiftWeekend work
Dave & Buster
Birmingham, AL9 hours ago - We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment... ...troubleshooting. The ideal candidate has strong customer service skills, basic IT troubleshooting experience, and the ability to...Work at officeRemote work
- Regions Bank is seeking a Help Desk Technician at the Riverchase Operations Center in Hoover, Alabama. The role supports internal users by applying knowledge of information systems products and services to resolve issues, provide timely responses, and maintain security...Full time
- ...Job Description Job Description We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and... ...software troubleshooting. The ideal candidate has strong customer service skills, basic IT troubleshooting experience, and the ability to...Work at officeRemote work
Revel Staffing
Birmingham, AL28 days ago $120k - $125k
Job Title: Technical Analyst - Trust 3000 to SEI SWP Migration Location: Charlotte, NC / Raleigh, NC / Memphis, TN / Birmingham, AL / Remote Employment Type: Full-Time (FTE Only) Salary: $120,000-$125,000 per year Visa: U.S. Citizens and Green Card Holders Only...Full timeImmediate startRemote workStratedge IT Consulting INC
Birmingham, ALa month ago- ...Description Overview The Tier 2 Technician is a critical role within our MSP, providing advanced technical support and troubleshooting services for our clients. This position acts as a second line of support, handling more complex issues that cannot be resolved by Tier 1...Work at officeRemote work
Lyons HR, LLC
Birmingham, ALa month ago - JOB SUMMARY Provide first-level remote IT services or assist in the delivery of higher level services to our customers. Properly enter... ...web based tools as it applies to the position (i.e. ProActa, Help desk call tracking applications , etc.) - Able to demonstrate willingness...Remote job
- ...solutions. Working with Russell Smith,You will play a crucial role in leading projects, mentoring junior staff, and helping us expand our market‑leading services. We are particularly interested in candidates with strong expertise in either advanced data analysis/...Flexible hours
- We are seeking a motivated and customer-oriented IT Help Desk Analyst to join our dynamic IT support team. The ideal candidate will possess... ...issues and proactively propose solutions to improve IT services and reduce recurring problems. Participate in IT projects, upgrades...Full timeWork experience placementWork at officeRemote work
- Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is currently looking for a degreed and/or experienced Transaction Support Analyst to fill a contract position in Atlanta, GA. Job Summary The primary objective of this...Weekly payContract workTemporary workWork experience placementWork at officeImmediate startRemote work
- ...Role The Technical Integration Specialist plays a key role in helping McLeod Software customers successfully implement, configure, and... ...functionality and best practices. Reporting Manager Manager, ECS Shared Services Responsible For Supporting the implementation, configuration,...Casual workWork at officeNight shift
$50.5k
...your information by visiting and logging into the careers section of the system. Job Description At Regions, the Technology Services Help Desk Technician applies understanding and knowledge of information systems products and services to assist internal users. Primary...Full timeWork at officeRemote workFlexible hours- ...day technology operations while delivering high-quality customer service. Role Responsibilities Technical Support & Troubleshooting •... ...Environment & Expectations • Must be able to sit at a computer or desk for extended periods of time. • Must be able to use hands and...Full timeWork at officeLocal areaRemote workShift workRotating shift
- DEPARTMENT: Laboratory JOB SUMMARY: Provide general assistance to technologists and pathologists to ensure smooth work flow for the entire department. EDUCATION/EXPERIENCE REQUIREMENTS: High school diploma or equivalent required. Bachelor’s degree ...Work at officeLocal area
Advancedderm
Birmingham, AL3 days ago - John R White Company is seeking a motivated IT Help Desk Analyst to join our IT support team in Birmingham, AL. You will provide first-line support for hardware, software, and network issues, guiding users through troubleshooting steps and maintaining accurate incident...
- Job Description Job Description 5-10 Years Provide a single point of contact call center that manages inbound IT incidents, logs each of them into a ticketing system, and either resolves them at Level 1 or escalates the incident until resolution is complete. Field ...Remote work
Mindlance
Birmingham, AL18 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Help Desk / Service Desk Analyst III 4P/767. Be the first to apply!
Related searches
- product support technician Birmingham, AL
- technical solutions specialist Birmingham, AL
- technical associate Birmingham, AL
- help desk administrator Birmingham, AL
- IT support technician Birmingham, AL
- support technician Birmingham, AL
- technical assistant Birmingham, AL
- infrastructure support analyst Birmingham, AL
- desktop support analyst Birmingham, AL
- technical support associate Birmingham, AL