Collections Specialist

Job Description

Job Description

We are looking for a Collections Specialist to support account resolution efforts for a healthcare organization in Houston, Texas. This Long-term Contract position focuses on managing receivables, addressing payment issues, and partnering with internal teams and external accounts to improve collection performance. The ideal candidate brings strong follow-through, sound judgment, and a customer-focused approach to resolving outstanding balances while maintaining positive business relationships.

Responsibilities:

•Investigate payment discrepancies and resolve underpayments by working directly with customers and internal stakeholders.

•Manage a portfolio of assigned accounts by tracking balances, reviewing account activity, and processing appropriate adjustments, write-offs, reconciliations, and credit-related documentation.

•Take proactive steps to lower past-due balances and improve the overall aging of receivables within the assigned account base.

•Partner with sales and other internal departments to secure required purchase order details and remove barriers to timely payment.

•Lead recurring account review meetings to discuss aging trends, open items, and next steps for resolution.

•Coordinate with sales, operations, and leadership when escalation is needed to speed up collections and settle overdue accounts.

•Provide timely updates and consistent follow-up to internal teams regarding account status, risks, and collection progress.

•Prepare and present regular reporting on high-priority accounts and work through credit hold issues within required timeframes to prevent extended account restrictions.

•Resolve customer disputes related to outstanding invoices while delivering attentive service to both internal and external partners.

•Stay informed on company offerings, policies, and procedures through ongoing training and apply that knowledge to daily collections activity.

•Experience in commercial and/or consumer collections, including credit and billing collection processes.

•Ability to manage account reconciliations, payment disputes, short-pay investigations, and account adjustments with accuracy.

•Strong verbal and written communication skills for working with customers, sales teams, operations staff, and leadership.

•Demonstrated ability to reduce delinquency and maintain progress against collections targets and activity goals.

•Proficiency in reviewing aging reports, prioritizing high-risk accounts, and following through on time-sensitive action items.

•Strong organizational skills with the ability to handle multiple accounts and deadlines in a fast-paced environment.

•Customer-service mindset with the ability to maintain productive relationships while handling sensitive payment matters.