Collections Specialist

Job Description

Job Description

Job Type: Full-Time, Long-Term Contract with Potential for Hire

Schedule: Flexible Hours (7-4, 8-5)

Work Arrangement: Hybrid – 4 days onsite, 1 day remote

Position Summary

Our client is seeking a Collections Specialist to manage a portfolio of B2B customer accounts and drive timely collection of outstanding receivables. This role works closely with customers, Sales, Customer Service, Credit, and Finance to resolve payment issues, reduce past-due balances, and support cash flow goals while maintaining strong customer relationships.

Key Responsibilities

• Manage an assigned portfolio of domestic and/or international B2B accounts.
• Contact customers regarding overdue invoices by phone, email, and written correspondence.
• Research and resolve invoice disputes, deductions, short payments, and unapplied cash.
• Analyze payment trends and identify collection or credit risks.
• Maintain accurate account notes and records in ERP and collection systems.
• Collaborate cross-functionally to resolve payment issues quickly.
• Reconcile customer accounts and escalate severely delinquent accounts when needed.
• Prepare aging reports, collection updates, and support month-end AR activities.
• Ensure compliance with company policies and recommend process improvements.

Required:

• Associate degree in Finance, Accounting, or related field, or equivalent experience.
• 3–5 years of B2B collections experience in a corporate environment.
• Strong knowledge of Accounts Receivable, collections, and dispute resolution.
• Experience with ERP systems such as SAP, Oracle, JD Edwards, Microsoft Dynamics, or similar.
• Proficiency in Excel, including pivot tables and VLOOKUPs.
• Strong communication, negotiation, problem-solving, and organizational skills.