Customer Service Specialist

Job Description

Job Description

Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the Customer Support Specialist position at our company!

You’ll be responsible for responding to customer inquiries, mitigating service problems, retaining current customer accounts and providing an exemplary customer experience. This is not a people-management role. You’ll own customer escalations and drive resolutions end-to-end, as an individual contributor focused on customer outcomes .

If this posting sounds like a job you’ll love, we highly encourage you to apply!

$48,000 - $54,000 yearly

• Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
• Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
• Make sure each customer’s complaint is addressed with care and precision to achieve full customer satisfaction
• Regularly meet with sales lead to receive the newest service and product knowledge
• Respond to customer inquiries, product and service questions, and customer complaints

• Minimum 1 year experience within a State Farm office
• GA Property & Casualty insurance license required
• GA Life, Accident & Sickness insurance license required
• Excellent active listening, interpersonal, & communication skills
• Strong background in customer retention

Our team is young, tight-knit, and driven, built on clear communication and consistent customer outcomes. You’ll be supported by a veteran State Farm agent with 10+ years of experience, and you’ll learn in a way that’s practical: how to handle real customer escalations, resolve issues end-to-end, and improve processes as you go.

We operate with a growth mindset and expect excellence. That means clear goals, real feedback, and weekly progress toward measurable targets—not vague “work hard and hope for the best.” If you’re the kind of person who wants to own your responsibilities, learn fast, and keep raising your bar, you’ll feel at home here.

What you can count on:

• 401(k) matching (because we invest in your long-term goals, too)
• Flexible schedule with generous PTO
• Career tracks for advancement, with the next steps clearly defined

If you’re excited to join a supportive and ambitious team, we’d love to hear from you!