District Manager
Heart of Texas Goodwill Industries, Inc.
District ManagerReporting to the Chief Operating Officer, the primary duty of the District Manager is the management of a district of retail stores and sales.Essential duties and responsibilities include the following, other duties may be assigned:Promotes the general goals and objectives of the Heart of Texas Goodwill Industries.Directs a Retail Operations department that can operate within an established budget.Establishes annual budget for stores supervised.Holds Store Managers accountable to the annual budget including sales, payroll, expenses, and bottom line.Analyzes sales and production data for growth opportunities and improvements; recommends these opportunities/improvements to the COO.Hires, trains, evaluates, promotes, and terminates all employees supervised.Lead and manage other operational units as assigned such as New Goods, eCommerce, etc.Assures that proper payroll procedures are followed for all employees supervised and hold managerial staff accountable for ensuring proper payroll records are kept, reviewed, and approved.Ensures compliance in all production standards to include kaizen maintenance, production goals, merchandise rotation, sizing of apparel, full and shoppable wares shelves, etc.Assists in managing Attended Donation Centers (ADCs) located within an assigned area.Establishes and monitors inventory controls.Provides leadership, guidance, and professional development to staff and co-workers.Models the expected behavior of staff and co-workers.Directs, supervises, and coordinates staff activities to assure retail goals and objectives are being met.Ensures departmental equity and compliance with all company policies and procedures.Maintains strictest confidentiality in all aspects of work.Supervisory responsibilities include interviewing, hiring, and training employees; terminating employment; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.Leadership competencies include team, departmental, and corporate leadership.Our team values emotional maturity and respect, integrity, capacity for change and innovation, interpersonal skills, and commitment to development and empowerment of self and others.Our community values commitment to Goodwill's mission, vision, and values, commitment to diversity, equity, and inclusion, community and service, commitment to excellence and customer service, business acumen, and stewardship and accountability.QualificationsEducation and/or experience: Bachelor's degree in business or management or 3 year's management experience in a business with more than 10 employees is strongly preferred; or equivalent combination of education and experience. Multi-location management strongly preferred.Qualification requirements include excellent verbal and written communication skills, excellent interpersonal and conflict resolution skills, excellent organizational skills and attention to detail, strong analytical and problem-solving skills, strong supervisory and leadership skills, thorough knowledge of employment-related laws and regulations, knowledge of and experience with varied human resource information systems, proficiency with Microsoft Office Suite or related software, willingness to accept instructions and carry them out with minimal supervision, ability to work and cooperate with others, and ability to identify potential hazards and implement control measures to reduce risk and maintain a safe work environment.Physical demands include the ability to talk or hear, walk and stand for up to eight hours per day, use hands and feet and reach with hands and arms, have sufficient eyesight and manual dexterity to discriminate between and classify items, lift and carry up to 50 pounds, follow instructions, and have close vision and color vision.Work environment includes exposure to airborne particles, working outside in hot, cold, or wet conditions, and working in a very quiet to noisy environment.
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