Support Technician I

s Spport Technicin yo re the first point of contct for or mnge-services cstomers. Yo hnle y-to-y IT spport n ser ministrtion, respon to monitoring lerts, process bge n ccess reqests, n spport the secrity systems we instll, keeping ConnectWise tickets ccrte n crrent. This is n IN OFFICE POSITION (West Chester, P).

bot Hrris Technology Services


Hrris Technology Services provies vriety of innovtive n comprehensive IT & Physicl Secrity soltions to protect people, property n ssets.

escription

RESPONSIBILITIES

Spport n ministrtion
• Work the Help esk qee: new sers, ccont chnges n cstomer-irect reqests, with cler notes n ccrte time entries in ConnectWise.
• Process new, replcement n blk bge reqests, n , chnge or ectivte crholer ccess.

Secrity systems n monitoring
• Trobleshoot offline cmers, hnle licensing n vieo rchive reqests, n progrm, stge n instll eqipment; esclte to fiel technicins when neee.
• Respon to network, RMM n cmer-helth lerts, vise cstomers on power-cycling eqipment, n perform rotine ptching of esktops, servers n network evices.
• Other tsks s ssigne

QLIFICTIONS
• 1-3 yers in IT help esk, esktop spport or similr cstomer-fcing technicl role.
• Working knowlege of clo proctivity-site ministrtion, esktop operting systems n bsic networking.
• Mc experience preferre.
• Experience with ticketing/PS tool (ConnectWise preferre); RMM experience is pls.
• Cler written n verbl commniction with non-technicl cstomers.
• ble to mnge bot 12 mostly short tickets week cross severl qees, with crefl, ccrte hnling of ccess n ientity reqests.

Nice to hve
• Experience with network, ccess control n cmer pltforms; instry certifictions sch s + / Network+ or clo proctivity-site ministrtion.
Compenstion n Benefits
• Helth, entl, n vision coverge
• 41(k)
• Pi time off n pi holiys

Slry


$5, - $7, per yer