CASE MANAGER

Job Description

Job Description

BETHANY CHILDREN’S HOME

Program and Position Summary

PROGRAM SUMMARY

Bethany Children’s Home provides individualized services to youth between the ages of 6 and 20 in a residential home setting on our beautiful rural campus located in Womelsdorf. Youth have opportunities to participate in a variety of therapeutic, spiritual, recreational and cultural services while they heal from past traumas. 

EXPECTED STANDARDS FOR ALL BETHANY TEAM MEMBERS

All Bethany Team Members must be at least 21 years of age with a high school diploma or equivalent and be prepared to meet the diverse needs, level of care, supervision, safety, and wellbeing of youth in Bethany’s service. All Team Members share in the responsibility of upholding Department of Human Services Regulations and Bethany program expectations including:

•    Adhering to all policies and procedures.

•    Performing all expected work responsibilities in a safe manner.

•    Treating all children, families and Team Members with respect and courtesy.

•    Completing and maintaining all mandated and required training within required agency timeframes.

•    Maintaining timely compliance with all established agency standards and employment documentation.

•    Acting in compliance with Department of Human Services regulations to the highest degree of ethical standards.

•    Maintaining a clean, safe and functional working environment.

•    Providing services in a manner that are sensitive to the age, culture, religion, dietary needs, sexual orientation, gender identity and other important individual needs of those in our service.

•    Ensuring proper physical care is provided to those in our service.

•    Ensuring new clothing and personal grooming items are provided.

•    Implementing strategies to discourage runaways and unauthorized absences.

•    Informing all youth of his/her rights and ensuring that those rights are obtained.

•    Carrying out the program’s rules and conduct standards with a positive, strength-based behavior management approach.

•    Providing transportation to and from campus appointments.

•    Performing additional duties as assigned by supervisor or administrator per operational needs.

ELEMENTS OF PERFORMANCE

Bethany programs serve an at-risk population referred by county Children and Youth Services or Juvenile Probation. Children and youth served may have experienced trauma, abuse, neglect, exposure to addictive substances and trafficking. Team Members, as a collective whole, are expected to have working knowledge of how to address such individuals directly and assist them through treatment or refer them to someone who is qualified. Team Members are expected to have the knowledge and skills to recognize, treat or refer to appropriate professionals the following:

•    Abide by mandated reporting requirements.

•    Systematically gather data, determine the readiness of an individual for treatment and change, apply accepted criteria for the diagnosis of substance use disorder or other detrimental addictions or behaviors. 

•    Recognize when a youth is under the influence of a psychoactive substance, intoxicated, and/or experiencing withdrawal symptoms. 

•    Monitor for danger to self or others. 

•    Document mental health concerns. 

•    Analyze and interpret data to determine treatment recommendations and priorities. 

•    Form mutually agreed-upon, measurable goals and objectives with the individual being served. 

•    Demonstrate and adhere to the accepted ethical and behavioral standard of conduct. 

•    Participate in continuing professional development. 

MINIMUM QUALIFICATIONS FOR ALL BETHANY TEAM MEMBERS

•    Be 21 years of age or older.

•    Be fluent in the language(s) spoken by a majority of the youth in care.

•    Have acceptable written and verbal communication skills.

•    Have acceptable organizational and computer skills.

•    Demonstrate acceptable interpersonal and problem-solving skills.

•    Possess a strong commitment to helping youth succeed by helping them reorient their lives, nurture their reunification efforts and enable them to make a successful transition to their next placement.

•    Possess ability to establish rapport and relate sensitively with consistency to multiracial and multicultural groups of young adults.

•    Demonstrate the ability to organize and prioritize duties and responsibilities efficiently.

•    Possess a valid Pennsylvania Driver’s License with a clear 3-year driving history.

•    Successfully pass a pre-employment drug screen and background check.

•    Submit to a health assessment demonstrating fitness for duty, certified by a physician no more than 30 days prior to commencing employment and comply with a two-year renewal.

•    Provide current PA Child Abuse, PA Criminal History and FBI Fingerprinting clearances prior to commencing employment and comply with a two-year renewal.

SAFETY HAZARDS OF THE JOB

•    Potential for possible exposure to bloodborne pathogens – universal precautions are to be utilized in all potential exposure situations.

•    Potential for emotional stress and vicarious trauma as it relates to working with children and youth.

•    Potential for personal injury that may include, but not limited to, bites, kicks, punches and scratches.

HIPAA /CONFIDENTIALITY 

As an employee, Bethany Team Members must agree to follow the standards set forth by the Health Information Portability and Accounting Act (HIPAA) as well as the heightened Pennsylvania standards as they apply. Due to the nature of the work environment, Team Members will have direct and/or indirect access to confidential information regarding clients and/or personnel.  All confidential information cannot be discussed with, or disclosed to, unauthorized persons.

EMPLOYER'S RIGHTS

The program summary and position description do not list every aspect of program requirements or all duties of all job positions.  All Team Members are employees of Bethany Children’s Home—not necessarily to a specific department or program, with the exception of those roles requiring specific credentials to be in compliance with regulations and treatment services. Team Members may be asked by Bethany to perform other duties within those expectations in times of emergency, crisis or busier times based on operational needs in order to safely care for youth.  Performance evaluations, in part, will be based upon performance of the tasks and essential functions listed in the position description. 

Bethany has the right to revise the program summary and position description at any time. The position description is not a contract for employment.  That is, employment with Bethany can be terminated with or without cause, and with or without notice at any time, at the discretion of the employee or that of Bethany.

POSITION DESCRIPTION

Position Title:        Case Manager

Classification:        Regular, Full-Time, Hourly Non-Exempt

Reports To:        Case Manager Supervisor

Supervises:    N/A

Essential Staff?    No

POSITION SUMMARY

The Case Manager is responsible for coordinating case management and family reunification services. The Case Manager is responsible for assessing the needs of each child in care, developing an Individual Service Plan, facilitating the timely release or discharge of the child and documenting the provision of services in each child’s case file, and performing all case management duties. 

PRIMARY RESPONSIBILITIES

•    Provides a comprehensive orientation upon admission that covers the program’s intent, services, rules, expectations.

•    Tracks and monitors client’s progress on a regular basis.

•    Ensures that clients receive a full range of program services in an integrative and comprehensive manner.

•    Handles all placement, transfer and family reunification requests.

•    Maintains direct contact with each referring caseworker, client and, to the extent possible, each client’s family.

•    Completes all incident reports.

•    Collaborates with agencies who conduct home studies.

•    Adheres to a team-based approach of delivering in-cottage services including individual and group sessions.

•    Attends meetings and court appointments for each client on caseload.

•    Completes all case notes and documentation in a timely manner according to referring agency’s guidelines. 

REQUIRED COMPETENCIES

•    Must have either:

o    Bachelor’s degree in the behavioral sciences, human services or social services fields; OR

o    Associate’s degree plus a minimum of three years of related experience.

•    Performs primarily sedentary work in a climate-controlled office environment.

•    Must be able to perform the physical requirements of the position:

o    Remain in a stationary, seated position more than 50% of the time.

o    Occasionally perform light work by lifting, carrying, pushing, pulling up to 20 pounds without assistance.

o    Move about on foot to complete tasks and move from one location to another.

o    Stoop, kneel, crouch, reach, climb stairs, and stand regularly.

o    Have close visual acuity to prepare and analyze figures and data, to view a computer monitor and operate typical office equipment.

o    Have manual dexterity to grasp and manipulate objects.

o    Be subjected to occasional noise that would cause one to shout in order to be heard above ambient noise level.

o    Be able to respond to a crisis situation and participate in physical interventions and tolerate prolonged periods of physical exertion which may include exhaustion.

•    Demonstrates a commitment to achieving a standard of excellence with procedures and outcomes.

•    Communicates effectively by balancing listening and talking, speaking and writing clearly and influencing others.

•    Demonstrates excellent teamwork skills by being helpful, accountable, respectful and approachable.