Design Shop Facilities & Operations Manager

The Design Shop Operations & Facilities Manager is responsible for ensuring our stores operate at the highest level of excellence — from daily maintenance and repairs to the successful launch of new locations. This role partners closely with Store Leadership, cross‑functional teams, and external vendors to maintain a seamless, beautiful, and functional store environment that reflects our brand’s standard of quality and hospitality.

RESPONSIBILITIES

Facilities Management Serve as the primary point of contact for all facility‑related issues across existing Design Shops and Outlet Stores Ensure the condition of our stores is a cornerstone of our success and customer by closely representing the S&L Brand. Project manage all planned, preventative and on‑going, facilities work including costs, resource, schedules and status updates. Manage emergency facilities work with consistent service levels and in a timely and cost efficient manner. Maintain and manage a preferred subcontractor/vendor list for ongoing maintenance, repairs, and specialized services. Oversee vendor contracts, service level agreements, and invoices to ensure quality, cost effectiveness, and compliance with company standards. Perform periodic, detailed on‑site reviews of Company facilities to measure condition against brand standard Create and manage facility budgets, expense forecasts, recurring maintenance schedules, and capital improvement projects. New Store Construction & Openings Act as construction project manager for new store builds and remodels, partnering with internal teams and external contractors to ensure resources are available and timelines and budgets are met. Maintain internal calendars and milestones for new store development. Coordinate all back‑of‑house setup, operational supplies, fixtures, and equipment in advance of new store openings. Risk Management: Identify potential risks to cost and schedule and develop mitigation strategies to minimize their impact. Partner with Visual Merchandising, IT, and Operations teams to ensure information and deliverables are clearly communicated. Quality Assurance Develop and maintain process documentation and checklists for facility management and store openings. Identify opportunities for process improvement, cost savings, and sustainability in facilities operations. Provide on‑site support during key new store milestones, remodels, or critical facility repairs. Implement quality control measures to ensure projects meet company standards and regulatory requirements

QUALIFICATIONS

3–5 years of experience in multi‑location retail facilities management or retail construction management. Proven ability to manage multiple projects simultaneously in a fast‑paced, dynamic environment. Exceptional organizational and communication skills with strong attention to detail and design integrity. A proactive problem solver with demonstrated ability to build strong partnerships with cross‑functional teams and external vendors. Proficiency in Excel and comfortable navigating budgets, timelines, and logistics. PMP or PMI‑CP preferred. Ability and willingness to travel frequently as business needs require.

COMPENSATION

$90‑110k per year is the anticipated starting base pay for this role. This range represents the low and high end of the anticipated base salary range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills. Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily’s benefits. Employees can enroll in our company’s 401k plan. During the first year of employment, full‑time employees accrue twenty‑one days of PTO and seven paid holidays throughout the year. #J-18808-Ljbffr Serena & Lily