Hotel Front Desk Clerk

Job Title

Bilingual (Spanish/English) Registration Front Desk Clerk

Job Description

The City of Elgin's Parks and Recreation Department is looking for a bilingual (Spanish/English) registration front desk clerk to oversee customer service and registration duties at our registration desk at the Centre of Elgin. The front desk clerk is the 'face' of our department, the successful candidate will be presentable and friendly, with outstanding interpersonal and communication skills.

Essential Duties and Responsibilities

• Greet and communicate with and welcome customers.
• Provide in-person registration and phone registration for classes, drop-in, POS, rentals, and cancellations.
• Provide general information on department recreation activities and facilities.
• Answer phone line and redirect when needed.
• Responsive to customer questions and address their concerns.
• Responsible for cash control: collect and properly record all cash, check and charge transaction.
• Works cooperatively with program supervisors and building supervisors.
• Performs related tasks as required.
• Wear appropriate staff uniform.
• Abide by all City of Elgin rules and regulations as outlined in the Employee Manual.

Knowledge, Skills and Abilities

• Bilingual (Spanish/English speaking) strongly preferred.
• Ability to work independently.
• Excellent knowledge of MS Office (especially Excel and Word).
• Critical thinker and problem-solving skills.
• Team player.
• Customer-oriented mindset.
• Great interpersonal and communication skills.
• Ability to enforce all rules and policies of the City of Elgin at the facility in a diplomatic manner.
• Strong computer skills, previous recreation software experience preferred.
• Ability to operate general office machines: phone, photocopier, card printer, etc.
• CPR/AED certified within 3 months of employment.

Minimum Qualifications

• High School diploma; any additional diploma will be considered as advantage
• Minimum 21 years of age.
• 2 years min. of experience as front line customer service or similar role.
• Must pass background check and drug test

Benefits

City of Elgin provides all part-time employees with the following benefits:

• Membership discount at the Centre of Elgin
• Employee Assistance Program available to the employee and all members of their household for free
• In-house Training Opportunities
• Flu Shot (during our fall event only)

In addition, to the above, for those part time employees working in the Parks and Recreation Department, you have the following additional benefits:

• 25% off Parks and Recreation Classes & Rentals (some restrictions may apply)
• 25% off Parks and Recreation Classes for Immediate Family Members (some restrictions may apply)
• Free Employee Fitness Silver Membership
• The opportunity to be apart of the "Heart of the Community"