Operations and Compliance Manager

Job Description

Job Description

Inlet Coastal Resort is seeking a proactive, collaborative Operations and Compliance Manager to support our assisted living and memory care community.

The Operations and Compliance Manager partners with the leadership team to strengthen daily operations, staff training, documentation, and accountability. This is a hands-on position for someone who enjoys working alongside staff, solving problems, and following through. We’re looking for a team player who takes initiative, offers practical solutions, and helps put those solutions into action.

Key Responsibilities

Daily Operations and Team Support

• Maintain a visible, active presence throughout the community and work alongside staff to understand workflows, identify challenges, and improve daily practices.
• Verify that assigned duties and documentation are completed accurately and on time.
• Help resolve incomplete work through clear next steps, practical assistance, and follow-up.
• Assist with operational tasks and resident-care coverage as needed, within training, qualifications, and authorized responsibilities.

Department Coordination and Follow-Through

• Partner with the BOM to verify completion of employee files, onboarding documentation, and assigned administrative processes.
• Partner with the WD and RCC to track resident documentation, care-plan updates, medication-audit follow-up, and staff training.
• Identify whether recurring gaps involve workload, training, unclear responsibilities, or failure to follow procedures.
• Document unresolved concerns and coordinate next steps with the Executive Director.

Staffing and Scheduling

• Review schedules with department leaders for appropriate coverage, unnecessary overlap, and avoidable overtime.
• Compare scheduled and actual hours and help address recurring variances.
• Support coverage planning for absences, breaks, weekends, and training.
• Recommend adjustments based on resident needs, workload, and applicable staffing requirements.

Training and Compliance

• Work with department leaders to confirm employee readiness before independent assignments.
• Conduct assigned audits and track findings and corrective actions through completion.
• Develop and implement practical checklists, forms, and procedures with the team.
• Support inspection readiness by keeping required records organized and current.
• Promptly report resident-safety concerns and significant compliance issues through established channels.

Required Qualifications

• Prior experience working in an assisted living community is required.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage competing priorities and follow through without repeated reminders.
• Ability to provide constructive feedback and address concerns respectfully.
• Commitment to resident dignity, quality care, confidentiality, and teamwork.
• Proficiency with email, spreadsheets, scheduling systems, and electronic documentation.

Preferred Experience and Credentials

• Current LPN or RN license preferred.
• Leadership experience in assisted living, healthcare, senior living, long-term care, hospitality, or a related field.
• Experience supervising staff and managing daily operations.
• Knowledge of assisted living regulations and compliance standards, particularly in South Carolina.
• Memory care experience.
• Experience with employee onboarding, personnel records, staff training, and performance documentation.
• Experience in preparing for inspections and correcting audit findings.

Physical Requirements

The essential duties of this position include the following, with or without reasonable accommodation:

• Frequent movement throughout the community during the workday.
• Standing and walking for extended periods.
• Occasionally lifting up to 20 pounds and supporting up to 50 pounds.
• Assisting during emergency situations, including resident evacuations, using appropriate training, equipment, and team assistance,
  

Schedule and Working Relationships

This is a full-time, on-site position. Some evening and weekend flexibility is required for training, shift observations, and operational support. The manager supports the existing leadership team and reports to the Executive Director. Clinical duties will be assigned only within the individual’s applicable licensure, training, and authorization.

Join Our Team

If you bring assisted living experience, a collaborative approach, and the initiative to turn plans into completed work, we would welcome the opportunity to speak with you. Inlet Coastal Resort is an equal opportunity employer.