Account Executive (Cleveland)

About the Position

Relentless Recovery, Inc. is seeking an experienced and reliable Account Executive to join our Client Services Department.

This is a fast-paced position that requires strong communication, critical thinking, problem-solving, and negotiation skills. The Account Executive is responsible for managing account-related issues, communicating with customers and clients, and working toward successful vehicle recoveries and resolutions on behalf of our clients.

The ideal candidate will have a strong background in the repossession, recovery, collections, automotive finance, or a related industry and understand the importance of professionalism, accuracy, confidentiality, and follow-through.

We are looking for someone who is dependable, self-motivated, organized, and comfortable working independently , while also being a strong team player.

What We're Looking For

• Strong background in the repossession, recovery, collections, automotive finance, or related industry
• Dependable and reliable with excellent attendance
• Ability to work independently and stay productive with minimal supervision
• Strong customer service and professional communication skills
• Excellent phone presence and ability to communicate effectively with a variety of individuals
• Strong negotiation and conflict-resolution skills
• Ability to think outside the box and determine the best course of action
• Strong critical-thinking, problem-solving, and decision-making abilities
• Highly organized with excellent attention to detail
• Goal-oriented with the ability to prioritize and manage multiple responsibilities
• Ability to remain professional and composed in difficult or challenging conversations
• Strong written and verbal communication skills
• Ability to work effectively as part of a team
• Proficient with Microsoft Office and web-based applications

Key Responsibilities

• Search for and contact customers and clients on a continuous basis
• Work assigned accounts toward successful resolution and recovery
• Communicate with customers to obtain vehicles or payments on behalf of our clients
• Utilize effective negotiation and communication skills to achieve desired results
• Handle incoming customer service and collection-related inquiries professionally and efficiently
• Identify account issues and determine the appropriate course of action
• Maintain accurate and detailed account information
• Develop and maintain professional relationships with customers and clients
• Continuously develop knowledge of account requirements, client expectations, and industry practices
• Balance customer service responsibilities with the needs and expectations of our clients
• Meet established individual and departmental goals
• Work collaboratively with other departments to ensure accounts are handled efficiently and professionally

Education & Experience

• High school diploma or equivalent required
• 2+ years of customer service experience preferred
• Previous experience in the repossession, recovery, collections, automotive finance, or related industry strongly preferred
• Experience with conflict resolution, collections, sales, or negotiation is a plus
• Experience with computer systems and web-based applications required

Work Environment

This position may be eligible for remote work for the right candidate . Remote eligibility will be based on experience, reliability, performance, and the ability to work independently while maintaining the level of communication and productivity required for the position.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Requirement

Applicants must be willing to submit to a background check.

Join the Relentless Recovery team and become part of a company that values professionalism, accountability, teamwork, and results.

Pay: $16.00 - $19.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off

Work Location: Hybrid remote in Cleveland, OH 44113