Lifecycle Marketing Manager

Lifecycle Marketing Manager

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people's homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making—and our story is still unfolding.

The Lifecycle Marketing Manager is responsible for leading the strategy, planning, and performance of lifecycle and promotional messaging across email and push notification channels for US + CA. This role drives audience strategy, testing, and personalization initiatives to improve engagement, revenue, and customer lifetime value. This manager will partner cross-functionally with brand marketing, creative, merchandising, and technology teams. The ideal candidate will possess deep expertise and passion for lifecycle channels, audience segmentation, A/B testing, and personalization strategy, with a background in CRM or lifecycle marketing and an understanding of personalization at scale.

This is an on-site position (Monday through Thursday) based out of our Chicago, IL office, with the flexibility to work remotely on Fridays.

A day in the life as a Lifecycle Marketing Manager...

• Develop and manage audience segmentation and channel frequency strategies across email and push notifications
• Collaborate with brand, creative, program, and merchandising teams to develop and manage the comprehensive email and push notification content calendar
• Build and maintain a channel roadmap, including A/B testing strategy and test plans
• Lead personalization strategy, including ownership of product recommendation programs
• Partner with leadership on forecasting and budgeting for channel performance
• Develop campaign briefs and provide strategic direction for email and push programs
• Own file growth strategy to drive subscriber acquisition and list health
• Serve as the primary point of contact for external vendors and personalization partners
• Provide and present regular hindsights on performance
• Manage day-to-day oversight to ensure accurate execution
• Manage a team of 2 direct reports

What you'll bring to the table…

• Serve as the main point of contact for key marketing technology vendors, including Email Service Providers (ESPs), push notification platforms, and personalization partners, managing relationships and platform utilization
• Experience using ESP tools, such as Salesforce Marketing Cloud and Moveable Ink
• Maintain hands-on knowledge of email and push notification platforms to provide execution oversight and technical support as required
• Strong knowledge of retail promotional tactics and customer messaging best practices
• Ability to manage and develop direct reports knowledge base and skill set across programs.
• Strong project management and communications skills - experienced in navigating across organizations and collaborating cross-functionally
• Possess analytic skills to generate and present comprehensive weekly and monthly channel performance reports.
• Demonstrated ability to prioritize workload and focus on activities that drive company sales, profitability, and return on investment
• A problem solver - ability and willingness to take on challenges and roll up the sleeves to make things work
• Has an "own-it" attitude - KPI oriented and willing to take on accountability
• Ability to create collaborative relationships, mediate disparate points of view, demonstrate professional maturity, and promote a strong sense of teamwork
• Ability to represent the company to outside partners with integrity and professionalism

We'd love to hear from you if you have…

• 5+ years of relevant marketing experience; email experience required, retail experience preferred
• Bachelor's degree in Marketing, Advertising, Communications or related field preferred

Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as "the Company". The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request.

The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.

State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.