Senior Account Manager - Employee Benefits, Major Markets

Summary The Senior Account Manager (SAM) works collaboratively with Team Leads, Producers, and Account Administrators to manage a book of large‑group employee benefits clients (1,000–5,000+ lives). The SAM serves as the day‑to‑day client contact, maintaining deep client and carrier relationships, supporting retention, and providing consultative service across fully insured, self‑funded, and level‑funded arrangements. Job Duties Maintain and grow client relationships for major market accounts with complex, multi‑carrier benefit structures. Collaborate on multi‑year strategic plans, including plan design optimization, cost containment, and benchmarking for large‑group employers. Manage claims and coverage issue resolution when elevated from HR, navigating self‑funded plan administration and multi‑carrier environments. Advises clients on compliance matters (ACA, ERISA, COBRA, state mandates) and provides ongoing compliance reporting. Facilitate open enrollment preparation, including SBCs, disclosure notices, benefit booklets, and employee presentations/webinars when not handled by the Account Administrator or Account Executive. Manage new carrier, plan, or vendor implementations, including benefits administration system build‑out and project management. Handle renewal preparation, financial analysis of renewal offers, and carrier negotiations for large‑group accounts. Assist in the RFP process, including census preparation, online quoting, proposal development, and stop‑loss marketing. Provide benchmarking reports (annually, quarterly, or monthly) with claims experience analysis and peer comparisons. Assist with billing and eligibility audits; conduct audits independently when not handled by the Account Administrator. Perform contract review; facilitate SPD Wraps, Cafeteria/POP Plan documents, and 5500 preparation. Install and maintain client‑specific data in BenefitPoint. Prepare master group files, client contact sheets, and carrier files. Provide mentorship to Account Administrators and Assistant Plan Analysts. Attend continuing education training and follow HUB Broker Standards. Qualifications Active Life & Health License. Minimum 5 years of EB account management experience, preferably with large or major market accounts (500+ lives minimum). Knowledge of self‑funded and level‑funded plan arrangements. Client‑facing experience presenting to HR leadership at large employers. Proficiency in MS Excel. Ability to travel. Preferred Bachelor’s degree (4‑year degree). Experience with BenefitPoint or comparable agency management systems. Industry designations (CEBS, GBA, RHU, or REBC). Experience with multi‑state employer groups or multi‑location accounts. Salary and Benefits The expected salary range for this position is $80,000 to $120,000, influenced by skills, experience, location, and business line. HUB International offers comprehensive benefits: health/dental/vision/life/disability insurance, FSA, HSA, and 401(k) plans, paid‑time‑off (vacation, sick, personal days), bonuses (and equity/commissions for applicable positions). Equal Employment Opportunity HUB International Limited is an equal‑opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, veteran's status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. #J-18808-Ljbffr