Medical Assistant - Outreach Specialist

Saint Luke's Hospital | 4401 Wornall Rd | Kansas City | MO Full time JobReq0060373 Job Description​ As part of the Saint Luke's Physician Group (SLPG) Population Health Division , the Medical Assistant - Outreach Specialist collaborates with internal and external stakeholders to help optimize health management and improve patient outcomes through proactive outreach, care coordination, and patient engagement. This position plays a vital role in connecting patients to needed care, supporting quality initiatives, and closing gaps in care that benefit both patients and payors. The Medical Assistant - Outreach Specialist is responsible for identifying patients who require follow-up care after hospital or emergency department visits, coordinating outreach efforts, scheduling appointments, and assisting patients with preventive health needs. The majority of work is performed through telephone outreach, Epic documentation, and electronic communication with patients, providers, and care teams. This role requires a highly motivated and organized individual who can work independently, manage competing priorities, and effectively engage patients while supporting organizational quality and population health goals. Location: Blue Springs Primary Care Schedule: Full-Time | Monday-Friday | Day Shift Hybrid Opportunity: Eligible to work from home up to 3 days per week after successful completion of the first 90 days and meeting productivity expectations. Primary Responsibilities Review reports from external healthcare facilities to identify patients recently discharged from hospitals and emergency departments. Coordinate and assign discharge follow-up activities to the appropriate care team members. Conduct emergency department (ED) follow-up calls for low-risk patients. Assist patients in scheduling follow-up appointments with their primary care provider. Conduct outreach to support care gap closure initiatives, including: Scheduling annual wellness visits. Coordinating laboratory appointments. Encouraging completion of preventive screenings and exams, such as diabetic eye exams. Accurately document patient interactions and care activities within Epic. Collaborate with providers, clinic staff, and care teams to support patient care and population health objectives. Maintain productivity, quality, and service standards while working independently in a hybrid environment. Why Join Our Team? Join the Saint Luke's Physician Group Population Health Division and make a meaningful impact on the health of our patients and communities. As a Medical Assistant - Outreach Specialist , you will play a critical role in helping patients access needed care, improve preventive health outcomes, and support population health initiatives that enhance the well-being of those we serve. Job Requirements Applicable Experience: Less than 1 year Medical Assistant (Certified) - Various Associate Degree Job Details Full Time Day (United States of America) Saint Luke’s Health System includes 18 hospitals and campuses across the Kansas City region, home care and hospice, behavioral health care, dozens of physician practices, a life care senior living community, and more. Find out more about what Saint Luke’s offers: Are you interested in staying up to date on openings at Saint Luke’s Health System? Simply sign up for job alerts at When we have opportunities that meet your interests, you will receive an email with the job details. Saint Luke’s Health System values our employees and we encourage them to apply to any internal openings. If you are a current Saint Luke's Health System employee, please apply through your Workday account by typing "Find Jobs" in the top left corner search bar. You can also follow the link below to the current internal career site to apply. Saint Luke's