Customer Service Representative

Customer Service Representative

Trillium Professional is now seeking a Customer Service Representative for supporting a large facility in Auburn Hills!

Job Duties: -Daily answer phone, record and distribute work orders -Must reach Customer Satisfaction Score > 90 -Primary responsibility is answering calls, logging requests, and routing work orders to the appropriate teams. -Requests come in via phone, system, voicemail, and QR submissions. Role is highly visible and interacts with all levels of the organization. -Peak workload typically mid-week (Tues–Thurs), with varying daily volume.

Key Responsibilities -Handle incoming service requests (temperature, maintenance, restroom issues, etc.) -Maintain accurate logs for tracking and follow-up -Support vendor coordination and open order tracking -Assist with administrative and facilities-related tasks during slower periods -Work Split: Approximately 50% customer service / 50% administrative over the course of the week -Weekly Vendor Open Order Report 100% of notices submitted via email -Fuel tracking; order tracking; fuel delivery work orders; goods receipt entering -Other work as directed by internal Facilities management

Pay rate is up to $44.67/hour.

-Strong customer service experience (retail, restaurant, call center, etc.) -Bachelor's Degree - degree in engineering, finance, environmental, construction, etc. -Candidates actively working toward their degree or recent grads are strongly encouraged -This role is positioned as a career stepping stone, with strong potential for internal growth

Trillium Technical has been recruiting and placing Engineering professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees with an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of Engineering professionals. Trillium is an Equal Opportunity Employer.

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Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and other leave, if applicable. Trillium's offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.

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• Karen Segovia
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