Product Owner

1. Position Title: Manager, Platform Enablement
2. Number of Positions Needed: 1
3. Length of Contract: Through Dec 2026
4. Location/Site: Client ABV1, Mettawa, IL
5. Hybrid, 3 days a week in-office (Tue.-Thurs.) per Client policy

Top 3-5 skills
1. Cross-functional stakeholder management - Ability to work effectively with business, technology, operations, compliance, and design teams
2. Agile delivery leadership - Experience leading sprint planning, standups, demos, retrospectives, and supporting iterative delivery
3. Platform/product enablement mindset - Understanding how to support platform strategy, lifecycle management, and continuous improvement
4. Communication and translation skills - Ability to translate technical concepts into clear language for non-technical stakeholders and drive alignment
5. Technical fluency - Familiarity with Jira/Confluence and Salesforce Health Cloud, Service Cloud, Experience Cloud is a plus
Description:

Manager, Platform Enablement
Client Patient Services is committed to delivering industry-leading support programs that enhance patient experience, improve access to care, and drive brand loyalty. As part of this mission, the PRM Platform Enablement team plays a critical role in scaling platform capabilities, particularly those built on Salesforce, to meet evolving business needs with speed, quality, and consistency.


The Client Patient Services Platform Enablement and Operations team is seeking a Manager, Platform Enablement, to oversee the strategy, performance, and continuous improvement of our digital platform. This role ensures the platform meets business needs, supports operational excellence, and delivers seamless user experience across internal and external stakeholders. This role supports a defined product area within the PRM Platform Team, shaping the end-to-end vision for user-facing experiences across channels such as field services, access & reimbursement, and digital communications. This role is responsible for understanding user needs, surfacing opportunities, defining success metrics, and partnering with cross-functional teams to drive roadmap execution from concept to launch.


Operating at the intersection of business strategy and technology enablement, this role collaborates closely with Strategy, Business Design, Technical Product Owners, and business stakeholders to ensure that each capability delivered is desirable, feasible, and aligned with enterprise priorities.



Key Responsibilities:

• Partner with business, technology, and operations teams to gather requirements and prioritize enhancements
• Lead sprint planning, standups, demos, and retrospectives for their PRM product area
• Coordinate discovery and delivery activities across technical, design, and business teams
• Collaborate with Area Product Owners to refine outcomes and prioritize team objectives
• Partner with Technical Product Owners to validate feasibility and ensure readiness for development
• Shape MVP scope and delivery plans through hypothesis-driven planning and team experimentation
• Escalate risks, blockers, or shifts in scope to Area Product Owners for resolution
• Drive continuous alignment across business, compliance, and technology stakeholders
• Support release planning and readiness in collaboration with business and technical teams

Qualifications:

• Bachelor's degree required, technical background in Computer Science, Engineering, or related field preferred
• 5+ years of experience in a technical product owner or analyst role with experience in healthcare, pharmaceutical, or regulated industry preferred
• Hands-on familiarity with Salesforce Health Cloud, Service Cloud, Experience Cloud, or Marketing Cloud is a plus
• Experience with Agile tools such as Jira, Confluence, or similar platforms
• Strong understanding of platform lifecycle management and cross-functional delivery
• Experience with stakeholder management, process improvement, and issue resolution
• Strong communication skills, with the ability to translate technical concepts to non-technical stakeholders
• Ability to manage multiple priorities in a fast-paced environment
• Familiarity with data privacy, HIPAA, or other patient data regulatory frameworks is a plus.