Bilingual Customer Service Representative

About the Opportunity We are seeking a Bilingual Customer Service Representative to join a fast-paced customer support team within the insurance industry. This role serves as a key resource for field sales agents and customers by providing product information, resolving service inquiries, assisting with basic technical troubleshooting, and delivering an exceptional customer experience. Key Responsibilities Provide outstanding customer service and support to agents and customers through phone and email interactions. Assist field sales representatives with insurance product information and policy-related questions. Handle escalated customer service inquiries while maintaining professionalism and accuracy. Support new business, underwriting, claims, and compensation-related requests. Troubleshoot basic technical issues and guide users through solutions. Maintain quality, productivity, and customer satisfaction metrics while meeting departmental KPIs. Demonstrate empathy, ownership, and strong problem-solving skills when resolving customer concerns. Stay current on products, procedures, and policy guidelines. Collaborate with internal business partners to ensure efficient resolution of customer issues. Qualifications Bilingual in Spanish (verbal and written communication) 2+ years of experience in a contact center, customer service, or call center environment Strong technical aptitude and troubleshooting abilities High School Diploma or GED Excellent communication, organizational, and time management skills Ability to remain calm and professional in fast-paced situations Proficiency with computers and database systems Preferred Insurance industry experience Associate degree Experience with upselling or cross-selling products and services Supplemental insurance knowledge or licensing Job Type & Location This is a Contract position based out of Rosemont, IL. Pay and Benefits The pay range for this position is $20.00 - $21.50/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Rosemont,IL. Application Deadline This position is anticipated to close on Aug 28, 2026. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI) We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr TEKsystems