ServiceNow Developer Senior

ServiceNow Developer Senior

Own the opportunity as a ServiceNow Developer Senior and help ensure the mission is never interrupted. At GDIT, we deliver clarity with our cloud solutions and provide meaningful work. Your work will be an important part of transforming our clients for the modern age and helping them face any obstacle. At GDIT, people are our differentiator. As a ServiceNow Developer Senior, you will help ensure today is safe and tomorrow is smarter. Our work depends on a ServiceNow Developer Senior joining our team to support integration and development improvements to our ServiceNow platform, including broadening its impact through module expansion, platform integration, and automation. The ServiceNow Developer Senior will be an important part of the configuration, development, support, and maintenance of our ServiceNow implementation; they will also work with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices. This role offers an exciting opportunity to engage in challenging, high-impact work while also growing and developing your career in an environment that focuses on people first and foremost.

Responsibilities for this position include:

• Design, configure, and advance core ITSM workflows, state models, assignment rules, and user interfaces to drive operational maturity and reduce resolution times
• Implement advanced automation and orchestration utilizing Flow Designer, Business Rules, Client Scripts, UI Policies, and Script Includes
• Maintain and customize Service Catalog items, record producers, and the Service Portal to maximize self-service adoption
• Maintain configuration item (CI) class structures, relationship mappings, and data reconciliation rules aligned with the Common Service Data Model (CSDM)
• Troubleshoot and resolve CI data accuracy, identification and reconciliation engine (IRE) rules, and transform map issues from automated data imports
• Design and build upgrade-safe custom applications using ServiceNow Studio and Application Engine, enforcing proper application scoping and access controls
• Design, build, and troubleshoot inbound/outbound REST and SOAP web service APIs, IntegrationHub spokes, and MID Server configurations to connect third-party platforms
• Collaborate with Product Owners, Process Managers, and cross-functional teams in an Agile/Scrum environment to groom user stories and translate business needs into technical designs
• Partners with technical stakeholders, architects, and product owners to shape solution design and platform governance
• Reliably estimates relative work effort for various requests for self/team to enable prioritization
• Support platform upgrade cycles, instance cloning, and Automated Test Framework (ATF) execution
• Proactively stays on top of new capabilities in the platform
• Handles other duties as assigned

What you'll need to succeed:

• Deep functional and technical command of Incident, Change, and Problem modules
• Demonstrated experience with CMDB architecture and scoped app development
• Proficiency with JavaScript, Glide APIs, HTML/CSS, JSON, XML, and REST/SOAP
• Experience with IntegrationHub and MID Server administration
• Solid understanding of ITIL processes
• Strong understanding of SDLC best practices and experience gathering requirements within an Agile/Scrum framework
• Strong complex problem-solving skills, both individually and in team settings
• Clear, authoritative communication and the ability to influence stakeholders at all levels
• Proven ability to contribute to proposals, technical documentation, and solution design
• Proficiency in leading Scrum demos, agile ceremonies, and collaborative work groups
• Demonstrated capability to guide and support team progress toward shared objectives
• Effective talent development skills, including mentoring and fostering staff growth
• Ability to drive methodology improvements and resolve process gaps
• Skill in managing customer delivery expectations and ensuring high-quality outcomes
• Creative thinking applied to developing innovative solutions

Security Clearance Level: Must be able to pass a background check to obtain a position of Public Trust. Required Certifications:

• ServiceNow Certified System Administrator

Location: Remote