Change Governance Consultant

Change Governance Consultant

Large Banking Client

Hybrid schedule, 3x/week onsite in Charlotte, NC / Irving, TX

12+ month contract, W2 basis

Required Skills/Experience:

• Background in Change Management, specifically governance-focused
• Strong task and portfolio management skills
• Ability to manage multiple change records & stakeholders simultaneously
• Banking/Financial Services industry experience
• Excellent relationship building/management skills
• Will partner directly with diverse stakeholders and change owners heavily
• Strong task execution and organizational skills
• Strong attention to detail, especially around documentation and compliance
• Ability to think quickly and manage high-pressure discussions (particularly in risk and compliance forums)
• Comfort operating in a governance-focused, policy-driven environment
• Confidence in facilitating large group meetings (up to ~50 participants)
• Familiarity with concepts such as legal, risk, controls, and compliance reviews

Desired Skills/Experience (not required):

• Merchant Services exposure/experience

Core Responsibilities:

This is a change governance role, not a traditional change manager or project owner more focused on change governance and process adherence.

The primary responsibility is managing a portfolio of change requests and overseeing change governance ensuring change requests follow policy, process steps, and required approvals.

• The role manages a portfolio of ~50 change records at various stages. Responsible for ensuring changes move through all required tollgates.
• Ensure proper documentation is in place and update records throughout the lifecycle.
• Facilitate key forums and meetings, including:
• Weekly change intake sessions
• Impact assessment forums
• Leadership review sessions
• Legal, Risk, Compliance, and Controls (LRCC) discussions
• Heavy emphasis on relationship building with change owners. Role involves frequent interaction with senior leadership (SLT).
• Meet with change owners to understand their objectives. Guide stakeholders through required lifecycle steps, timelines, and deliverables. Hold them accountable.
• Coordinate scheduling and preparation for presentations and approvals.
• Ensure all required impacts (customer, employee, risk, AML, etc.) are documented.
• Track delays, capture reasons, and provide transparency into status.
• Support final readiness and sign-off prior to implementation.
• Close out change records upon completion.