General Manager

General Manager

The General Manager is responsible for effectively leading the day-to-day operations of the hotel and its team members. Prepares budgeting, strategizing, planning, organizing and directing all hotel services, including front-of-house and back of house operations.

Responsibilities and Authorities:

• Always treats guests with courtesy and respect in a variety of situations.
• Displays honesty & integrity.
• Conducts pre-shift meetings.
• Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings.
• Motivates, inspires and develops team members.
• Create preventive maintenance programs for consistency of the product
• Ensures updated safe work environment
• Is an inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for that opportunity.
• Build strong partnerships with internal customers and outside vendors

Specific Duties:

• You possess excellent communication and leadership skills and are a strong, creative problem solver both with team members and third-party partners operating within the hotel.
• Oversee and manage regional and cross-functional brand standards of the organization.
• Partner with other senior management to discuss strategies, objectives, and obstacles in relation to standards.
• Acts as a primary liaison between Company and the Brand's franchising groups; ensures that quality control is maintained as it pertains to brand standards.
• Evaluates the effectiveness of brand/management practices, processes and activities; recommends or otherwise ensures appropriate measures are taken to maximize the performance of all operations.
• Embodies the values of Arlo and is culture driven
• Monitors the performance of the hotel through verification and analysis of the hotel’s guest satisfaction system and financial reports.
• Proactive and initiates items required to remain aligned with the budget and goals.
• Works directly with the Corporate Director of Operations to strategize on forecasting and budgets.
• You are a proactive, self-starter who can work well both independently and as part of a team
• You are comfortable being a change agent and creating a welcoming environment
• You are confident and have the ability to think clearly on your feet and under pressure
• You love to negotiate and create win-win situations for customers, owners, partners and all operational team members alike
• Overseeing and directing the daily operations for the Front Office, Maintenance, Housekeeping, Food & Beverage & Security departments for hotel.
• Daily Co-ordination with F&B Managers to ensure a seamless, thoughtful and excellent level of service.
• Directing, implementing and maintaining a service and management philosophy which serves as a standard to respective department heads and staff.
• Design and implement training for departments to continuously exceed standard service and operational standards as set by Arlo Hotels.
• In conjunction with the Asset Manager, develop and implement strategies to ensure seamless service delivery while maximizing revenue and management costs.
• Develop and direct the performance of departmental managers and supervisors to ensure the highest levels of guest and employee satisfaction in a cost efficient manner.
• Assists in leading Safety Committee initiatives and Security provisions.
• Assist Ownership in the protection and enhancement of all hotel assets through appropriate programs in maintenance, security and housekeeping as well as through the capital budgeting process.

Requirements:

• A minimum of 5 years previous General Manager experience in a hotel environment.
• Intensive direct experience in various hotel operational departments including Front Office, Guest Services, Housekeeping, Security/Loss Prevention and/or Engineering and Food & Beverage.
• Proven track record of designing and implementing service standards and procedures that yield high guest and employee satisfaction needed.
• Previous experience managing third party or leased space arrangements such as food & beverage, valet or security.
• Strong financial acumen with an ability to partner with other departments to drive revenue and manage expenses.
• Proven ability to communicate professionally and tactfully in all interactions with guests and employees

Salary Range: $200,000 - $220,000 per annum