Software Support Specialist I

.Software Support Specialist I page is loaded## Software Support Specialist Ilocations: Austin | 13640 Briarwick Dr Suite 110time type: Full timeposted on: Posted 4 Days Agojob requisition id: JR108644**Create the future of e-health together with us by becoming a Software Support Specialist I**At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.**Your Contribution:*** You will experience back-to-back inbound support calls (no selling) from our software clients (doctors), with calls averaging 3 minutes long.* You will clearly and accurately document your calls in our internal CRM system while following our internal guidelines.* You will analyze, troubleshoot (Windows operating systems, MS Office) and thereby solve customer requests related our software products.* Based on frequently asked questions, you might create knowledge base to help our customers with best practices and provide instructions on software functionality.* Respond to and resolve customer inquiries and issues through email and chat support, ensuring a high level of satisfaction and timely ticket resolution.**Your Qualification:*** Superior verbal communication skills. Energetic, easy to understand, and good at taking charge of the conversation. You enjoy talking on the phone and your smile shines through your voice.* Availability for 8-hour shifts between 7AM and 7PM CT Monday through Friday.* Experience in a call center, hotline, support or service role beneficial.* Ability to thrive in a high call volume environment and multi-task in a fast-paced environment and stressful situations.* Ability to independently perform research using resources such as the internet and procedure manuals.**What you can expect from us:*** **Purpose**: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health.* **Equal Opportunity Employer:** At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.* **Career Opportunities**: We are offering a variety of internal career opportunities and numerous long-term perspectives.* **Security**: We offer a secure workplace in a crisis-proof market.* **All-round benefits package**: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.* **Work environment**: Modern workplaces, flexible working hours, hybrid work options and much more.**We create the future of e-health.** Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health—a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference. #J-18808-Ljbffr