Service Specialist

Location 4108 S National,Springfield, MO, 65807,United States Employee Type Part Time Contact information Name Katrina Sweaney Description Summary: Part-Time Monday-Friday, available some Saturdays Essential Job Functions -Demonstrate Legacy Bank and Trust corporate values in every situation and interaction. -Possess knowledge of all banking products, including other lines of business within the bank. Stay current on new products, pricing, and cross-sell opportunities within retail and other departments of the bank. -Open/close depository accounts and facilitate maintenance on existing accounts. Review for accuracy and compliance. -Uncover needs and deepen customer relationships by identifying needs and recommending appropriate bank products. -Assist with internet banking and debit card requests. -Perform basic and complex daily teller functions (cash handling, balancing of drawers, vaults, coin machine, etc.) -Consistently provide exceptional customer service and appropriately manage customer complaints. -Comply with bank policy, laws, and regulations. -Complete all required training as well as ABA assigned courses. -All other duties as assigned. -Strong cultural values -Excellent verbal skills and customer service delivery -The ability to handle multiple functions at the same time -Microsoft Word, Excel, and Outlook experience Education and Experience -High School Diploma or equivalent -Two or more years of customer service experience Physical Requirements Onsite Position - Seeing : Must be able to see well enough to see computer screen and read documents ( 75-100% of work time spent on activity ). - Hearing : Must be able to hear well enough to communicate with customers, vendors, and employees ( 75-100% of work time spent on activity ). - Sitting : Must be able to sit for long periods of time ( 50-74% of work time spent on activity ). - Standing/Walking : Must be able to move about office ( 75-100% of work time spent on activity ). - Climbing/Stooping/Kneeling : Must be able to stoop or kneel to pick up paper products or materials ( 25-49% of work time spent on activity ). - Lifting/Pulling/Pushing : Must be able to lift up to 10 pounds ( 0-24% of work time spent on activity ). - Grasping/Feeling : Must be able to write, type and use technical equipment ( 75-100% of work time spent on activity ). Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. -401(k) -401(k) matching The statements herein are intended to describe the general nature and level of work being performed but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer. Legacy Bank and Trust is an Equal Opportunity Employer. #J-18808-Ljbffr