Supervisor I Internal Operations RbA

ANDERSEN CORPORATION SUMMARY:

At Andersen we see possibility everywhere every day and in everything we do. The possibility for our employees to achieve their full potential for our communities to be stronger and for everyone to have a healthier happier place to live.

Our portfolio of brands Andersen Windows & Doors Renewal by Andersen and Fenetres MQ is crafted to serve customers across the new residential home improvement and light commercial building sector.

Join our more than 13000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.

JOB DESCRIPTION:

SUMMARY

Responsible for effectively organizing and coordinating the work flow of small branch operations or subset of operational functions in a large branch. Functions they oversee include those impacting order processing permitting revenue recognition installer pay accounts receivable and/or scheduling. This position is also responsible for the implementation of lean processes within these functions.

PRIMARY RESPONSIBILITIES

• Supervise the schedule of service and install appointments maximizing efficiency of teams and delivering high level of customer service throughout the process
• Manage data input into designated computer systems to assure accuracy and maximize first time through throughout the process.
• Coordinate and oversee job folders and other documents related to the operational functions
• Responsible for AR with a focus on maintaining lowest level possible at all times
• Ensure open communication between sales operations and install teams on a daily basis to assure HOS is exceeded
• Lead and develop lean efficient and standardized methods within functions. With a consistent emphasis on continuous improvement
• Develop and maintain standard operating procedures for all functions they are responsible for
• Provide training and direct daily work of direct report(s). Other duties as assigned by supervisor.

DIRECTION OF OTHERS

• Direct reports include Retail Service Representatives and other direct reports associated with the CORO business. Team size typically in the range of 15-20 direct reports.

QUALIFICATIONS AND SKILLS

• Bachelors degree and 3-5 years of outstanding customer service experience or equivalent combination of education and experience
• Demonstrated ability to work with minimal supervision
• Proven ability to remain calm during stressful situations
• Excellent organizational skills in structuring work assignments creating standard work procedures and planning projects
• Demonstrated leadersip skills in directing managing and motivating employees
• Excellent communication skills: lisening written and verbal
• Excellent analytical skills for problem solving interpreting data and defining resolution
• Dependability in meeting deadlines following through on commitments and ensuring high levels of customer satisfaction

COMPENSATION

Pay is based on several factors including but not limited to work experience education geographic location certifications etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process.

PAY RANGE:

$76824.00 - $115236.00

CULTURE AND BENEFITS:

At Andersen we believe our people are at the heart of everything we do. Every day theirtalent dedication and passion enables us to be the most trusted window & door company. To support our employees we provide a comprehensive Total Rewards Package a thoughtful combination of pay and benefits that reflects our commitment to investing in each team members wellbeing and success. While specific benefits may vary by position or location were proud to offer a comprehensive Total Rewards Package designed to support your wellbeing growth and future. Our benefits include:

• 401 (k) Plan Employer Fixed Contributions & Company Matching
• Profit Sharing*
• Medical Dental and Vision Coverage*
• Flexible Spending Accounts (FSAs)* Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave*
• Career Growth Planning & Nationwide Career Opportunities

*For employees covered by a collective bargaining agreement some benefits may differ or may not be available based on the terms of the agreement.

PROFIT SHARING: In 2026 Andersen has set a profit-sharing target of $3600 per eligible employee prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year with payment amounts tied to quarterly operating profit performance.

EEOC EMPLOYER: Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression pregnancy age disability marital status national origin citizenship genetic information protected veteran status or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal state and local laws.

If you need a reasonable accommodation to complete a job application participate in a job interview or engage in any part of the hiring process please contact .

We look forward to seeing how your unique skills background and experiences will inspire our team and help us continue to be the leader we are today.

Required Experience:

Manager