Veterinary Client Coordinator - Part-Time

Job Description

Job Description

Description

Join Our Team as a Veterinary Client Coordinator

Are you passionate about helping people during some of the most difficult moments they experience with their pets? We’re looking for a compassionate, emotionally intelligent Veterinary Client Coordinator to serve as the bridge between our medical team and pet families in our fast-paced 24/7 emergency and specialty veterinary hospital .

In this unique client-facing role, you’ll provide guidance through treatment plans, explain medical estimates, assist with payment options, and support families during end-of-life decisions with empathy, professionalism, and kindness.

If you thrive in veterinary medicine, excel at communication, and want to make a meaningful difference every day, we’d love to meet you.

Schedule: Part-time, Saturday and Sunday from 2:00 PM to 2:00 AM . 
Some of the responsibilities you will own in this role:

Client Care & Financial Coordination

• Review and explain medical and surgical treatment estimates in a clear, compassionate manner.
• Help clients understand the veterinarian’s recommendations for diagnostics, treatments, and hospitalization.
• Discuss payment options and assist with financing applications such as CareCredit and Scratchpay.
• Collect deposits and process payments accurately and confidentially.
• Serve as the primary non-medical point of contact for families with hospitalized pets, providing updates on treatment plans, costs, and estimate revisions under veterinary direction.

Compassionate End-of-Life Support

• Guide families through the euthanasia process with empathy and professionalism.
• Explain what to expect during humane euthanasia and answer questions with sensitivity.
• Review cremation services, memorial keepsakes, paw prints, and aftercare options.
• Provide resources for families making quality-of-life decisions for aging or terminally ill pets.
• Prepare and maintain comfort rooms to provide a peaceful, respectful environment for families saying goodbye.

Hospital Collaboration

• Partner closely with emergency veterinarians, specialists, veterinary technicians, and client service teams to ensure seamless communication.
• Help resolve client concerns, financial challenges, and emotionally charged situations with patience and compassion.
• Maintain accurate documentation of treatment estimates, financial agreements, consent forms, and euthanasia authorizations within the practice management system.

Qualifications

Required

• 2–3 years of experience in a veterinary hospital, human healthcare setting, hospice, social work, counseling, or another client-focused medical environment.
• Excellent communication and customer service skills.
• Comfortable discussing medical estimates and handling large financial transactions.
• Strong emotional intelligence and the ability to remain calm during high-stress situations.
• Exceptional organizational skills and attention to detail.
• Ability to maintain professionalism while supporting grieving families.

Preferred

• Experience in an emergency or specialty veterinary hospital.
• Familiarity with veterinary software such as Instinct, Weave, Oliver, or other veterinary practice management systems.
• Training or certification in veterinary grief counseling, social work, hospice, or pet loss support.

What you’ll love

Every day offers the opportunity to make a meaningful impact on both pets and the people who love them. As a Veterinary Client Coordinator, you’ll play an essential role in delivering exceptional client care while supporting our medical team during life’s most emotional moments.