Chief Operating Officer

Chief Operating Officer About the Company The firm is a global executive search and leadership advisory firm. Industry Management Consulting Type Privately Held Founded 2004 Employees 51-200 Categories Consulting & Professional Services B2B SAAS Enterprise Careers Human Resources Leadership Management Public Speaking Specialties ceo & board advisory services leadership development executive search organization design culture transformation executive coaching strategy private equity consulting risk digital transformation succession planning board & c-level search ceo coaching retained search management consulting leadership advisory board search c-suite talent acquisition recruiting consulting business transformation and assessments About the Role The COO oversees the global executive of the firm across three core pillars: - Product Innovation and Service Quality - International People Leadership - Global Account Management and Client Success This role is ideal for a leader who is energized by variety, highly organized, and skilled at connecting strategy to execution. The COO will work across global teams, improve delivery consistency, elevate client satisfaction, and drive expansion of new and existing service offerings. Core Pillars & Key Responsibilities 1. Global Account Management and Client Success Oversee global client delivery operations to ensure consistent and exceptional experiences across all engagements. Build and manage processes that support seamless execution of executive search, leadership advisory, and consulting work. Monitor engagement performance, timelines, and deliverable quality across offices and regions. Partner with leadership to resolve client issues quickly and proactively. Develop and refine account management frameworks that improve retention and strengthen long term client partnerships. 2. Product Innovation and Service Quality Lead initiatives to expand and evolve the firm's service offerings, including new product development and enhancement of current services. Drive continuous improvement in search execution, leadership consulting, and operational methodologies. Collaborate with internal teams to test, refine, and roll out new tools, processes, and delivery standards. Ensure the firm stays competitive through innovation, quality assurance, and operational efficiency. Evaluate market needs and work with leadership to build offerings that align with global trends in talent, leadership, and organizational performance. Champion the adoption and deployment of AI technologies for internal tooling and external advisory applications. 3. International People Leadership Lead and support global teams across multiple countries and time zones. Build a culture of continuous feedback, development, and accountability. Partner with HR and leadership to improve onboarding, role clarity, and capability development. Support performance management, coaching, and professional growth for partners. Strengthen communication and alignment between regions, ensuring a cohesive and collaborative global culture. Abilities - Strong organizational skills - Critical thinker who anticipates needs and proactively identifies solutions - Capable of high level analysis and decision-making - Clear and effective communicator across diverse teams and regions - Skilled at building trust and influencing without relying on hierarchy - Comfortable managing complexity in a global, fast paced environment Qualifications - Significant leadership experience in operations, professional services, consulting, technology, or executive search - Proven success leading global teams and managing multi-country operations - Experience building scalable processes and overseeing service delivery - Strong analytical skills and ability to interpret data to guide decisions - Demonstrated capability to lead innovation and support product development - Strong interpersonal skills with a collaborative leadership style - Bachelor degree required; advanced degree preferred What Success Looks Like - Client relationships are supported with consistent, high quality delivery across all regions - New and enhanced service offerings are launched smoothly and effectively - Global team members feel supported, aligned, and engaged - Operational processes run with clarity and efficiency - The COO is recognized as a trusted partner who improves performance across the organization Why this Role You will join a lean, high performing global firm where your work directly impacts our ability to deliver excellence to clients around the world. The COO role offers: - Broad ownership across client experience, innovation, and global team leadership - A strategic relationship with senior executives - Opportunity to shape the future of the firm’s products, services, and operating model - A fast paced, intellectually engaging environment with meaningful global impact - A culture that values execution, innovation, and measurable results Benefits - Medical, Dental, and Vision Insurance - Life Insurance - 401(k) with company matching - Flexible PTO - Paid Holidays - Volunteer Time Off Travel Percent Less than 10% Functions Operations Skills Operations Management required Operations required Operations Strategy required Chief Operating Officer required Global Team Management required Professional Services required Consulting required Technology required